SAP Conversational AI (discontinued) vs. Voiceflow

SAP Conversational AI (discontinued)

Voiceflow

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SAP Conversational AI (discontinued)	Score 6.8 out of 10	N/A	SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.	N/A
Voiceflow	Score 10.0 out of 10	N/A	Voiceflow aims to empower conversational AI teams to design, prototype and build conversational assistants together, faster, and at scale. It is a collaborative platform for teams to design and build conversational assistants.	$50 per month Up to 2 editors

Pricing

SAP Conversational AI (discontinued)

Voiceflow

Editions & Modules

No answers on this topic

Pro - Monthly: $50
per month Up to 2 editors
Team - monthly: $125 per editor
per month Up to 5 editors
Pro - Annually: $480 per editor
per year Up to 2 editors
Team - annually: $1200 per editor
per year Up to 5 editors
Sandbox: Free
Enterprise: Custom Pricing

Offerings

Pricing Offerings
SAP Conversational AI (discontinued)	Voiceflow
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	SAP Conversational AI (discontinued)	Voiceflow
Considered Both Products	SAP Conversational AI (discontinued) Ashley Lanzoni Software Engineer Chose SAP Conversational AI (discontinued) They are ideal for creating different chatbots for different business entities. It supports different languages, I can implement it with messaging platforms like Slack, Telegram, and many more... Incentivized Helpful? Steven Gomez Engineer II \| Scientific Associate II Chose SAP Conversational AI (discontinued) SAP Conversational AI has been a great help in analyzing common errors in data processing and analytics. It is important to understand scenarios that apply in this situation as information is constantly being gathered, which is where SAP Conversational AI is able to help … Incentivized Helpful? Kunal Sonalkar Supply Chain Data Analytics & Machine Learning Chose SAP Conversational AI (discontinued) The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP analytics cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a … Incentivized Helpful? Bharath Srinivas Manager Chose SAP Conversational AI (discontinued) Since Alexa and Teams have their own UI for bots they rank better when it comes to usability and features provided. Voice enablement seems to be a big drag. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) We consider Amazon Lex and IBM Watson Assistant but finally we choose SAP Conversational AI because we have many other SAP products in our company. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI … Incentivized Helpful? AM Aditya Mohan Manager Chose SAP Conversational AI (discontinued) SAP Conversational AI is on par with Oracle Digital Assistant in most respects assuming you are using SAP Conversational AI with SAP HANA and Oracle Digital Assistant with Oracle Cloud + Oracle Database. SendBird is much better in chat user experience and scaling with number of … Incentivized Helpful? Timo Denk Founder Chose SAP Conversational AI (discontinued) SAP Conversational AI is superior to rule-based solutions because they cannot understand a plurality of words such as synonyms. Rule-based systems may for example search for trigger words like "invoice" or "receipt" and recognize those just as well as the neural (?) models used … Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) Easy development on it and great integration with other platforms. Incentivized Helpful? Vighnesh Kamath Lead Consultant Chose SAP Conversational AI (discontinued) I've used Google Assistant which uses DialogFlow API. It seems to have excellent voice support out of the box compared to CAI. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) SAP Conversational AI has a better documentation of their APIs. SAP Conversational AI also has a much more active and friendly community with lots of help from the community as well as from SAP co-workers. The integration with SAP (as non-SAP) technologies surpasses that of the … Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) Intercom is featuring a similar product but without the same robust set of APIs. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) We could have used the iOS native support for this kind of thing but it wouldn't have covered a scenario as difficult as ours. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) ServiceNow Customer Service Management Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) Google Dialogflow has the same global experience, but SAP CAI is better for non-developers. There is a way better experience in SAP CAI than Ideta, and SAP was also cheaper and easier to deploy. Incentivized Helpful? Soumalya Nath Team Lead Chose SAP Conversational AI (discontinued) SAP Conversational AI’s natural language processor was much more efficient. Incentivized Helpful? AK Alex Koss Trainee Chose SAP Conversational AI (discontinued) The Mirosoft bot framework is less user focused and more aimed at developers. I would recommend using SAP Conversational AI in scenarios, where people in the marketing division have to use the bot and implement new questions. For small to medium sized conversations I would … Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) With built-in connection to SAP database (via SAP Cloud Foundry HANA studio), we believe it was a strong choice against AWS for the following: Information security/simplicity - All information remains under one SAP solution. Easy integration - No third party API needed to use or … Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) SAP Intelligent Robotic Process Automation Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) Conversational AI is a lot leaner than the competition, especially compare to Botpress and Microsoft whose frameworks feel less convincing to managers. SAP also provides key use cases with both their own technologies and third-party solutions and the underlying chatbot platform … Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) IBM Watson Assistant Incentivized Helpful? SG Sudip G Subject Matter Expert Chose SAP Conversational AI (discontinued) Our scenario was pretty clear. We looked for an enterprise chatbot platform that could support SAP ERP like S/4HANA. Recent features make going with SAP CAI the clear choice for someone who wants to build bots around S/4HANA. Incentivized Helpful? Ahmed Khan Techno-Functional Lead SAP S/4 HANA (SD) Chose SAP Conversational AI (discontinued) Not applicable. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) We selected SAP Conversational AI because we are a big group in constant development that invests in technology that is easy to use and has a good support community. Incentivized Helpful? Verified User Anonymous Chose SAP Conversational AI (discontinued) The easy implementation of SAP Conversational AI makes it stand out against any other tool. In turn, the free implementation for a PoC opens the game to give demos to promote its use to potential customers. Recently they launched the web client to implement a bot in SAP Cloud … Incentivized Helpful?	Voiceflow No answer on this topic

Features

SAP Conversational AI (discontinued)

Voiceflow

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	SAP Conversational AI (discontinued) - Ratings	Voiceflow 10.0 Ratings 19% above category average
Chat history and transcripts	00 Ratings	10.00 Ratings
Chat reporting	00 Ratings	10.00 Ratings
Chat and web analytics	00 Ratings	10.00 Ratings

Best Alternatives
	SAP Conversational AI (discontinued)	Voiceflow
Small Businesses	Front Score 7.1 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SAP Conversational AI (discontinued)	Voiceflow
Likelihood to Recommend	7.4 (0 ratings)	10.0 (0 ratings)
Usability	7.7 (0 ratings)	10.0 (0 ratings)
Availability	8.2 (0 ratings)	- (0 ratings)
Performance	8.2 (0 ratings)	- (0 ratings)
Support Rating	6.5 (0 ratings)	- (0 ratings)

User Testimonials
	SAP Conversational AI (discontinued)	Voiceflow
Likelihood to Recommend	It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around. Incentivized Mary Ramirez Assistant Director Of Information Technology Read full review	For a design team, Voiceflow is a must to have skill. With all the features present and being constantly rolled out by Voiceflow team, the tool has become one of the core part of design systems. Additionally, the support team of Voiceflow is hard-working and dedicated to customer satisfaction which truly brings about a difference. For context, we have raised multiple bugs and asked for best practices and the prompt response of support team from Voiceflow has been instrumental in us using the tool more and more Incentivized SJ Shashikant Jha Conversation Designer Read full review
Pros	SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work. It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases). SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud. Incentivized AM Aditya Mohan Manager Read full review	No answers on this topic
Cons	Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint Incentivized Verified User Anonymous Read full review	No answers on this topic
Usability	Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite Incentivized Verified User Anonymous Read full review	Voiceflow has become an integral part of our design eco-system, providing capabilities for both rapid design and prototyping as well as testing with users. Additionally, the easy API integration has also allowed to create test automations using Gen AI Incentivized SJ Shashikant Jha Conversation Designer Read full review
Reliability and Availability	Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering. Incentivized Verified User Anonymous Read full review	No answers on this topic
Performance	It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	SAP Conversational AI has been a great help in analyzing common errors in data processing and analytics. It is important to understand scenarios that apply in this situation as information is constantly being gathered, which is where SAP Conversational AI is able to help provide common issues to be resolved. Data-driven and AI responding is the future of software analysis. Incentivized Steven Gomez Engineer II \| Scientific Associate II Read full review	No answers on this topic
Return on Investment	The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots	SAP Conversational AI (discontinued) Screenshots