SAP Enable Now vs. UserIQ

It provides step-by-step guidance and support to learners and users. It helps in navigate through complex & multiple software applications which are used by the user . It gives efficient learning to user on guided environment. It leverages the technology at the best in the field of new software adoption and training.

User IQ is appropriate particularly for unlocking insights into information about the customer without any problems, like mentioned previously the health dashboard is particularly liked within the business. On the visual side, It is also strong as it is fairly simple to use. Perhaps one less suitable is to actually present this data informal settings, as the output isn't suited for this.

Incentivized

• Easy user e-learning contents creation
• Ready to deploy
• Simple tool with effective content transformations

• Customer service is excellent.
• Once you get the hang out using the walkthroughs, they are really beneficial.
• Running reports of users on surveys!

Incentivized

• colorful backgrounds
• pop up messages
• AI Bots

• Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.

Incentivized

I give this rating because SAP Enable Now's privides solution that is best in technology ,user friendly and its gives quick adoptation of software training hence it increases the competency of the learners.Easy to analyse huge meta data and get performance of line of business to take critical key business decisions.

This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.

Incentivized

Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.

Incentivized

Easy click interface hence building products tours is effortless and solid platform to create contents which can be personalised experience for the user .Highly customizable so simple efficient and robust application to generate content with great quality with many artifacts usable for digital adoptation and serves the purpose streamlining the digital transformation.

When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.

Incentivized

• Increase process of learning by 12%
• Reduced cost on external trainings
• Increases in productivity

• We've been able to identify clients who are missing value in our product based on health scores and usage.
• Expensive product for the value it's delivering to the Product Team but may make it back in ease of use over Google Analytics and other competitors.
• Often have spent resources trying to troubleshoot when something breaks. Would prefer a little more stability although some of that may be user error.

Incentivized