Salesforce Lightning Platform vs. SAP Integration Suite

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

The case of the SAP Integration Suite shows outstanding capability in handling huge data, and especially when handling corporate portfolio data with multiple owners. But we have noticed that in the cases of moving data from the older banking system, it is necessary to further refine the system. It does an excellent job of the current credit scoring.

• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

Incentivized

• Broad Connectivity: SAP Integration Suite excels in connecting diverse systems, including SAP and non-SAP applications, databases, and third-party services.
• Pre-built Integrations and Templates:The suite provides a library of pre-built integrations and templates for common business scenarios.
• User-Friendly Design Tools:
• API Management:

Incentivized

• Can be cumbersome: takes multiple clicks to get where you need to go
• Lightning is slower than original Salesforce, and it is very noticeable
• The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Incentivized

• Could be even more business friendly with programming language abstracted
• Ability to simulate the integration flow instead of a real run
• Have some kind of an AI-assistant suggesting the optimal design of an integration flow as it's being built (best practice assistant)

Incentivized

SAP Integration Suite is very helpful to us in many ways to manage purchase procedures, stocks, and data of vendors and suppliers. Also, it helps to manage data for service providers. SAP Integration Suite has the tool to conduct training and evaluation. Unique features like the cloud can provide access from any place and by any device is very helpful.

Incentivized

UI can be quite complex, but the more that is required will bring more complexity. Can handle complexity and variety very well, but makes ground-level views harder when not knowing full extent of functionality. Finding new functionalities can be difficult to pinpoint on some pages

Incentivized

It is a user-friendly platform that enables fast setup for new subaccounts, launchpad and applications.

Incentivized

Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.

Incentivized

Support is hard to reach and takes a long time to get a response.

Incentivized

Work with an SAP implementation partner, if possible.

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

We used to have a in house application in Camel and Karaf as a middleware, and after we migrate to S4HANNA we decide to give a try and move to the cloud with SAP Integration Suite, knowing the capabilities and the needs that we have in the company and the projects that were running on premise in our middleware.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized

• Ability to have multiple integrations across different SAP systems or modules and be able to actively monitor in one place
• APIs already exist for the different fields in SAP products and are easy to locate
• Can set email notifications to aid with monitoring and alert business process owners of issues

Incentivized