TrustRadius: an HG Insights company

SAP Lumira Discovery vs. Zendesk Explore

Save this comparison

Save this comparison

SAP Lumira Discovery

495 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Lumira Discovery

    Score4.4 out of 10
    		N/ASAP Lumira Discovery is SAP’s data visualization and discovery application. It facilitates data discovery, visualization, and analysis by assisting users with creation of dashboards, infographics, presentations, data facets, tag clouds, and more.

    $185

    per user

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    SAP Lumira DiscoveryZendesk Explore
    Editions & Modules
    SAP Lumira, standard edition
    $185
    per user
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Lumira DiscoveryZendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    SAP Lumira DiscoveryZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    8.0
    97 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Customizable dashboards8.097 Ratings10.09 Ratings
    Pixel Perfect reports00 Ratings7.15 Ratings
    Report Formatting Templates00 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    7.3
    103 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis10.0100 Ratings9.59 Ratings
    Formatting capabilities7.0103 Ratings9.09 Ratings
    Report sharing and collaboration5.098 Ratings10.09 Ratings
    Integration with R or other statistical packages00 Ratings4.85 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    6.1
    95 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web7.082 Ratings6.96 Ratings
    Publish to PDF5.094 Ratings9.07 Ratings
    Report Delivery Scheduling6.355 Ratings8.97 Ratings
    Report Versioning00 Ratings9.03 Ratings
    Delivery to Remote Servers00 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    4.3
    104 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)5.0102 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization6.095 Ratings7.16 Ratings
    Predictive Analytics2.072 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    -
    Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)00 Ratings9.58 Ratings
    Role-Based Security Model00 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Single Sign-On (SSO)00 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    -
    Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access00 Ratings6.15 Ratings
    Mobile Application00 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of SAP Lumira Discovery and Zendesk Explore
    Feature
    SAP Lumira Discovery
    -
    Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API00 Ratings5.34 Ratings
    Javascript API00 Ratings5.93 Ratings
    iFrames00 Ratings5.53 Ratings
    Java API00 Ratings5.63 Ratings
    Themeable User Interface (UI)00 Ratings6.23 Ratings
    Customizable Platform (Open Source)00 Ratings7.02 Ratings
    User Ratings
    SAP Lumira DiscoveryZendesk Explore
    Likelihood to Recommend
    5.0
    (105 ratings)
    9.5
    (9 ratings)
    Usability
    8.0
    (15 ratings)
    10.0
    (2 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (11 ratings)
    10.0
    (2 ratings)
    In-Person Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    2.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    2.0
    (83 ratings)
    8.2
    (3 ratings)
    Data Sources
    10.0
    (89 ratings)
    7.3
    (3 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    6.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)