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SAP Sales Cloud vs. Sugar Sell (SugarCRM)

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SAP Sales Cloud

243 Reviews and Ratings

Sugar Sell (SugarCRM)

245 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.3 out of 10
    		N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    Sugar Sell (SugarCRM)

    Score5.1 out of 10
    		N/ASugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.

    $19

    per month per user (3 users minimum, billed annually)

    Pricing
    SAP Sales CloudSugar Sell (SugarCRM)
    Editions & Modules
    No answers on this topic
    Essentials
    $19
    per month (billed annually) per user (3 user minimum, 9 user maximum)
    Standard
    $59
    per month (billed annually) per user (10 User Minimum)
    Advanced
    $85
    per month (billed annually) per user (10 user minimum)
    Premier
    $135
    per month (billed annually) per user (10 user minimum)
    Offerings
    Pricing Offerings
    SAP Sales CloudSugar Sell (SugarCRM)
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Sales CloudSugar Sell (SugarCRM)
    Considered Both Products
    SAP
    Shivam Sharma
    Consultant in Information Technology at T-Systems ICT India Pvt. Ltd. (Information Technology & Services, 5001-10,000 employees)
    Chose SAP Sales Cloud
    The biggest advantage of choosing SAP is that it integrates well with other SAP applications and provides many more options as compared to others in terms of functionality. The SAP Sales Cloud solution also integrates external apps and services. This can be easily done with the …
    Incentivized
    Verified User
    Chose SAP Sales Cloud
    I did not select SAP Sales Cloud.
    Incentivized
    SugarCRM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SAP Sales CloudSugar Sell (SugarCRM)
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    8.3
    120 Ratings
    Sugar Sell (SugarCRM)
    4.8
    33 Ratings
    Customer data management / contact management8.8117 Ratings5.032 Ratings
    Workflow management8.6118 Ratings6.028 Ratings
    Territory management7.2105 Ratings6.026 Ratings
    Opportunity management8.0114 Ratings7.026 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.9110 Ratings7.029 Ratings
    Contract management8.3112 Ratings3.026 Ratings
    Quote & order management8.3109 Ratings4.024 Ratings
    Interaction tracking8.5111 Ratings3.030 Ratings
    Channel / partner relationship management8.6110 Ratings2.025 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    8.1
    103 Ratings
    Sugar Sell (SugarCRM)
    2.3
    24 Ratings
    Case management7.998 Ratings3.024 Ratings
    Call center management8.692 Ratings2.019 Ratings
    Help desk management8.095 Ratings2.017 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    7.5
    107 Ratings
    Sugar Sell (SugarCRM)
    5.5
    25 Ratings
    Lead management7.3106 Ratings6.022 Ratings
    Email marketing7.694 Ratings5.023 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    8.2
    115 Ratings
    Sugar Sell (SugarCRM)
    3.0
    28 Ratings
    Task management8.1111 Ratings4.026 Ratings
    Billing and invoicing management8.196 Ratings3.018 Ratings
    Reporting8.6105 Ratings2.024 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    8.4
    114 Ratings
    Sugar Sell (SugarCRM)
    3.3
    28 Ratings
    Forecasting8.3107 Ratings3.024 Ratings
    Pipeline visualization8.4107 Ratings2.025 Ratings
    Customizable reports8.5110 Ratings5.027 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    7.7
    111 Ratings
    Sugar Sell (SugarCRM)
    5.5
    29 Ratings
    Custom fields8.0111 Ratings6.029 Ratings
    Custom objects7.3107 Ratings5.026 Ratings
    Scripting environment7.794 Ratings6.019 Ratings
    API for custom integration7.899 Ratings5.025 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    8.6
    114 Ratings
    Sugar Sell (SugarCRM)
    5.5
    27 Ratings
    Single sign-on capability8.8109 Ratings5.021 Ratings
    Role-based user permissions8.3108 Ratings6.026 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    7.3
    83 Ratings
    Sugar Sell (SugarCRM)
    3.0
    19 Ratings
    Social data7.383 Ratings3.019 Ratings
    Social engagement7.281 Ratings3.016 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    7.7
    97 Ratings
    Sugar Sell (SugarCRM)
    4.5
    19 Ratings
    Marketing automation8.093 Ratings5.019 Ratings
    Compensation management7.480 Ratings4.013 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and Sugar Sell (SugarCRM)
    Feature
    SAP Sales Cloud
    7.5
    99 Ratings
    Sugar Sell (SugarCRM)
    4.0
    20 Ratings
    Mobile access7.599 Ratings4.020 Ratings
    User Ratings
    SAP Sales CloudSugar Sell (SugarCRM)
    Likelihood to Recommend
    8.5
    (131 ratings)
    2.0
    (59 ratings)
    Likelihood to Renew
    8.6
    (7 ratings)
    8.2
    (26 ratings)
    Usability
    6.7
    (7 ratings)
    3.0
    (10 ratings)
    Availability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.8
    (10 ratings)
    9.1
    (12 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    7.0
    (2 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    8.3
    (91 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)