SAP Service Cloud vs. Web+Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 SAP Service Cloud | Score8.5 out of 10 | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A |
 Web+Center | Score8 out of 10 | Enterprise companies (1,001+ employees) | Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,… | $25 Per User per Month |
| SAP Service Cloud | Web+Center | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| SAP Service Cloud | Web+Center | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| SAP Service Cloud | Web+Center | |
|---|---|---|
| Likelihood to Recommend | 8.7 | 9.0 |
| Likelihood to Renew | 8.2 | - |
| Support Rating | 5.5 | - |
| Ease of integration | 8.1 | - |