Chose Satmetrix (discontinued)
Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.
Satmetrix (discontinued) vs. SurveyMonkey
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Satmetrix (discontinued) | Score8 out of 10 | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A |
 SurveyMonkey | Score8.2 out of 10 | N/A | SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing. | $99 per month |
| Satmetrix (discontinued) | SurveyMonkey | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Satmetrix (discontinued) | SurveyMonkey | |
|---|---|---|
| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Satmetrix (discontinued) | SurveyMonkey | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Survey Format & Appearance |
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| Survey Content |
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| Survey Logic |
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| Survey Reporting & Analytics |
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| Survey Administration & Security |
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| Survey Distribution |
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| Satmetrix (discontinued) | SurveyMonkey | |
|---|---|---|
| Likelihood to Recommend | 4.0 | 10.0 |
| Likelihood to Renew | 5.1 | 9.0 |
| Usability | - | 9.9 |
| Availability | - | 10.0 |
| Performance | - | 6.0 |
| Support Rating | - | 9.4 |
| Implementation Rating | - | 10.0 |