Satmetrix (discontinued) vs. SurveyMonkey

Satmetrix (discontinued)

SurveyMonkey

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Satmetrix (discontinued)	Score 8.0 out of 10	N/A	Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.	N/A
SurveyMonkey	Score 8.2 out of 10	N/A	SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.	$25 per month (billed annually) per user (starting at 3 users)

Pricing

Satmetrix (discontinued)

SurveyMonkey

Editions & Modules

No answers on this topic

Team Advantage: $25
per month (billed annually) per user (starting at 3 users)
Team Premier: $75
per month (billed annually) per user (starting at 3 users)
Standard Monthly: $99
per month
Individual Plan - Advantage Annual: $468
per year
Individual Plan - Premier Annual: $1,428
per year

Offerings

Pricing Offerings
Satmetrix (discontinued)	SurveyMonkey
Free Trial
No	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Satmetrix (discontinued)	SurveyMonkey
Considered Both Products	Satmetrix (discontinued) Simon Whight Senior Salesforce CRM Analyst Chose Satmetrix (discontinued) GetFeedback was implemented before Satmetrix. It was a cheap and cheerful product, even at the top tier of its license cost, tying it into Salesforce was incredibly easy. Just getting from survey to results in Salesforce was a pleasure. I really miss this world! Incentivized Helpful? Verified User Anonymous Chose Satmetrix (discontinued) Medallia - Satmetrix does not compare. Where Satmetrix succeeded in elevating our multiple regional disjointed VOC into a single globally consistent program, Medallia further elevated it by facilitating a cultural change. Medallia's expertise and its platform's simplicity … Incentivized Helpful? Verified User Anonymous Chose Satmetrix (discontinued) I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of. Helpful? Don Velazquez IDS/T3 IPTV & T4 Tech/Prism Lead Chose Satmetrix (discontinued) I have not used any other. Helpful? Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Chose Satmetrix (discontinued) Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously. Helpful?	SurveyMonkey MA Mohammed Alkayal Project Officer Chose SurveyMonkey I think we were looking for a survey products, so when I think about survey products; SurveyMonkey is the only solution Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them. Incentivized Helpful? BL Brandon Lai IT Manager Chose SurveyMonkey SurveyMonkey is way better than jotform for surveys, simply because it is a dedicated survey software, whereas Jotform is more general form builder. If a business's sole purpose is to send a survey out and view responses, SurveyMonkey is better than Jotform in every category. Incentivized Helpful? Stefan Achard President and Founder Chose SurveyMonkey As [I] mentioned in the previous comments, [I believe] there is no comparison. [In my opinion,] SurveyMonkey is a market lagger. Incentivized Helpful? CP Curtis Pierre Regional HR Manager Chose SurveyMonkey The tool is free, but we selected SurveyMonkey because we were able to easily pull the data and do the analysis. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey I have only used this software and have not used others. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey In terms of creating surveys and analyzing their results, the main competitor we use is Qualtrics. I think Qualtrics has better features, a more professional environment, and more robust tools. This can also be negative as it can be overwhelming for untrained users. I have … Incentivized Helpful? Andrea Hester Director Of Operations Chose SurveyMonkey SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options … Incentivized Helpful? Shawn Bennett Sr. Account Executive - Inbound Team Lead Chose SurveyMonkey SurveyMonkey offers a better end user and survey building experience. The tools to easily create a fun and engaging survey are easily accessible, easy to understand, and easy to use. You could go as far as to say that a monkey could figure out how to use SurveyMonkey. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey I've only built my own in Access, SharePoint, and HTML. I don't like any of them. Plus, anything internal like SharePoint is going to have a network user/time stamp, and that wont increase participation at all. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey SurveyMonkey is the least used between Wufoo, Titan Forms, and Google Forms. It is a solid program, however, for our uses the other programs provide additional features such as syncing to our CRM database, accepting Stripe payments, or automatically syncing with my already … Incentivized Helpful? Caroline Dobson Human Resources Generalist Chose SurveyMonkey SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is … Incentivized Helpful? TC Tiffany Consalvo Practice Administrator Chose SurveyMonkey SurveyMonkey has more analytic data options than what I found using Google Forms. Otherwise, if you use the Google Suite of products you may find it easier to just use Google Forms. When it comes to our website forms we have switched to JotForm as it has a better display on our … Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey It's probably above Google Surveys and below the other two. I didn't select SurveyMonkey, the company already had it and I made the decision to get an additional license for my work. Incentivized Helpful? VC Vasilii Chistyakov Owner Chose SurveyMonkey Compared to Google forms, it is easier to create a beautiful design for a survey form in SurveyMonkey. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey In my opinion, SurveyMonkey is the gold standard. Google Forms and Google Surveys, while being able to connect easily to other Google tools, are not as adept or intuitive as SurveyMonkey is. Google is trying to be all things for all people, and while it does a lot of those … Incentivized Helpful? Duane Thompson Product Development Lead Chose SurveyMonkey SurveyMonkey has more than 150 survey templates to choose from that are expert-written ranging from market research product survey, customer satisfaction survey templates, 360-degree employee evaluation, product testing, website feedback and so much more. It has more … Incentivized Helpful? Vinicius Andrade UI/UX Designer Chose SurveyMonkey The level of options compared to Google Forms, and the regionalized prices compared to Typeform. Incentivized Helpful? Jason Emery AIS Director Chose SurveyMonkey I have used Qualtrics as well. I would say Qualtrics is a more of a higher end survey solution but if your needs are basic survey monkey is probably the better value and easier to get started. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey While Google Forms is free, the ability to design and customize forms/surveys would prove to be beneficial to the end user. Google Forms is very limited to multiple editors while SurveyMonkey provides viewing, editing, and commenting to editors. Additionally, the access to 200 … Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey SurveyMonkey has more professional features, templates and theme options than Google Surveys Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey From my experience, I honestly think most of these tools are interchangeable, they have very similar functionality and can meet the same needs. I think there are more custom features that help all these tools differentiate themselves, however, my experience with them has been … Incentivized Helpful? Ira Bornstein, MBA Executive Chose SurveyMonkey I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other … Incentivized Helpful? Betsy Scruggs Research Chose SurveyMonkey I like [SurveryMonkey] better because it is a way easier website to use. Very user friendly. The website is very easy to get all the feedback together in one place. The other website I used had a lot of glitches and was different than survey monkey. That website was too much … Incentivized Helpful? JP Juan Palma Software Development Manager Chose SurveyMonkey We really didn't look at alternatives. The only alternatives we looked at was developing our own surveys, via email and/or baking them directly into our applications, but SurveyMonkey really did all the heavy lifting, so to speak, by providing a one-stop shop for constructing, … Incentivized Helpful?

Features

Satmetrix (discontinued)

SurveyMonkey

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 0% above category average	SurveyMonkey 8.6 Ratings 8% above category average
Survey templates	8.00 Ratings	9.10 Ratings
Themes	8.00 Ratings	6.70 Ratings
Custom logo/branding	8.00 Ratings	10.00 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 6% below category average	SurveyMonkey 8.6 Ratings 1% above category average
Changes to live survey	8.00 Ratings	7.40 Ratings
Question design help	8.00 Ratings	9.10 Ratings
Multiple question types	8.00 Ratings	9.10 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 3% below category average	SurveyMonkey 8.4 Ratings 2% above category average
Survey logic flexibility	8.00 Ratings	8.40 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 2% below category average	SurveyMonkey 10.0 Ratings 20% above category average
Response tracking	8.00 Ratings	10.00 Ratings
Data export	8.00 Ratings	10.00 Ratings
Standard reports	8.00 Ratings	10.00 Ratings
Custom reports	8.00 Ratings	10.00 Ratings
Analytics	8.00 Ratings	9.90 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Satmetrix (discontinued) 8.0 Ratings 8% below category average	SurveyMonkey 10.0 Ratings 14% above category average
Access controls	8.00 Ratings	10.00 Ratings
Compliance	8.00 Ratings	10.00 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Satmetrix (discontinued) - Ratings	SurveyMonkey 9.9 Ratings 19% above category average
Vendor-offered crowdsourcing	00 Ratings	9.90 Ratings
Respondent restrictions	00 Ratings	10.00 Ratings

Best Alternatives
	Satmetrix (discontinued)	SurveyMonkey
Small Businesses	Square 9 Softworks Score 9.1 out of 10	Square 9 Softworks Score 9.1 out of 10
Medium-sized Companies	Qualaroo Score 6.1 out of 10	Qualaroo Score 6.1 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Verint Voice of the Customer Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Satmetrix (discontinued)	SurveyMonkey
Likelihood to Recommend	4.0 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	5.1 (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.9 (0 ratings)
Availability	- (0 ratings)	10.0 (0 ratings)
Performance	- (0 ratings)	6.0 (0 ratings)
Support Rating	- (0 ratings)	9.4 (0 ratings)
Implementation Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Satmetrix (discontinued)	SurveyMonkey
Likelihood to Recommend	Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that. Incentivized Simon Whight Senior Salesforce CRM Analyst Read full review	SurveyMonkey really excels in the survey design aspect of the surveying process. They have so many different question types that you can use to create your questions. The analytics and reporting are basic but ok for those wanting simple insights into their survey answers. Their free plan should suffice for any business that needs the fundamentals of surveying - i.e. survey builder, sharing, and viewing answers. Incentivized BL Brandon Lai IT Manager Read full review
Pros	The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment. The course materials provided by Satmetrix for certification were thorough. Verified User Anonymous Read full review	SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes. Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis. Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey. Incentivized Verified User Anonymous Read full review
Cons	Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version. Don Velazquez IDS/T3 IPTV & T4 Tech/Prism Lead Read full review	I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used. Give more options to customize the look of your survey. Incentivized Amanda Carpenter Administrative Office Technician Read full review
Likelihood to Renew	Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor. Incentivized Rob Ellison VP of Customer Loyalty Read full review	Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too. Ben Donkor Social Media & Online Analyst Read full review
Usability	No answers on this topic	SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs. Incentivized Verified User Anonymous Read full review
Performance	No answers on this topic	still to many limitations for more complex surveys --skips, filtered questions, etc. Jeannette Saquet President Read full review
Support Rating	No answers on this topic	I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating Incentivized Betsy Scruggs Research Read full review
Implementation Rating	No answers on this topic	Implementation not required. Rachel Biederman Senior Director, Marketing and Communications Read full review
Alternatives Considered	Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously. Geoff Gardner, MSPM, MBCS, CITP Global PMO Lead, Red Hat Services/Consulting Read full review	Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them. Verified User Anonymous Read full review
Return on Investment	Satmetrix is teaching us what our clients like and don't like about our software. Satmetrix allows users to close the loop with customers. Incentivized Lawrence Kravitz Training Manager Read full review	SurveyMonkey has a positive impact on our organization by allowing us to gain insight to our team through the 360 evaluations. We have had positive ROI from our client polling questions which have directed new products or services that we offer. The analytics were an awesome way to filter and export responses so that our management team could evaluate the information. Incentivized TC Tiffany Consalvo Practice Administrator Read full review
ScreenShots