Satmetrix (discontinued) vs. TINYpulse

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Incentivized

Well-suited for companies looking to get better feedback from employees. It's probably perfect for my organization (around 80 employees) because our COO can respond directly to our concerns. It might be less effective for larger organizations, but I can't speak much to that.

Incentivized

• The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment.
• The course materials provided by Satmetrix for certification were thorough.

• Helps increase team camaraderie and rapport by celebrating wins and showing appreciation.
• Helps monitor any team issues by asking (anonymous) questions about company and team dynamics.
• Team members are able to safely provide feedback and make suggestions without concerns of awkwardness or friction.

Incentivized

• Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version.

• Originally, requests for feedback ("360s") were not customizable, and employees didn't feel the pre-written questions were particularly helpful. TINYpulse has since changed this format so we can either use default questions or create our own.

Incentivized

Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor.

Incentivized

Self explanatory and easy to use. Email notifications help to remind users what they have to do. Very simple and straightforward user interface.

Incentivized

I have never experienced an outage or technical problem with TinyPluse.

Incentivized

Site always loads properly and running efficiently

Incentivized

I have not interacted with the support team.

Incentivized

Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.

TINYpulse provided the most-competitive pricing of all vendors considered, with the greatest flexibility of use with desktop, mobile app, and operating system. While customer support proposed by others appeared to be closer to "live" or real-time, with closer to the 24/7 kind of environment in which we live/work in today, budget was a driving factor for us.

Incentivized

Easy to deploy, create and add accounts.

Incentivized

• Satmetrix is teaching us what our clients like and don't like about our software.
• Satmetrix allows users to close the loop with customers.

Incentivized

• We have been able to implement a number of suggestions that our employees have posted on TINYpulse, things that our management may not have thought of but made a positive difference.
• We are able to identify pain points before they become a systemic problem, and can act to correct our shortcomings or adjust procedures to remedy the situation.
• Sending Cheers to employees is a real morale booster for everyone.

Incentivized