Satmetrix (discontinued) vs. Verint Voice of the Customer
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Satmetrix (discontinued) | Score8 out of 10 | N/A | Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available. | N/A |
 Verint Voice of the Customer | Score10 out of 10 | N/A | Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. | N/A |
| Satmetrix (discontinued) | Verint Voice of the Customer | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Satmetrix (discontinued) | Verint Voice of the Customer | |||||||||||||||||||
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| Survey Format & Appearance |
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| Survey Content |
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| Survey Logic |
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| Survey Reporting & Analytics |
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| Survey Administration & Security |
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| Satmetrix (discontinued) | Verint Voice of the Customer | |
|---|---|---|
| Likelihood to Recommend | 4.0 | 10.0 |
| Likelihood to Renew | 5.1 | 9.7 |
| Usability | - | 8.8 |
| Support Rating | - | 9.1 |