Sentry vs. UXCam App Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sentry
Score 9.1 out of 10
N/A
Sentry provides engineering teams with tools to detect and solve user-impacting bugs and other issues.
$26
per month
UXCam App Analytics
Score 9.0 out of 10
N/A
UXCam promises a thorough qualitative analysis of your app - every session, every screen and every user. The vendor says key benefits and capabilities include: Use Session Analysis to test assumptions about your app’s most important features and pinpoint user experience issues right where they occur. Use Screen UX analysis to understand the impact of every screen and increase conversion. Use User Analysis to gain a deep understanding of…N/A
Pricing
SentryUXCam App Analytics
Editions & Modules
Team
$26
per month
Business
$80
per month
Developer
Free
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
SentryUXCam App Analytics
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SentryUXCam App Analytics
User Ratings
SentryUXCam App Analytics
Likelihood to Recommend
8.3
(0 ratings)
9.0
(0 ratings)
User Testimonials
SentryUXCam App Analytics
Likelihood to Recommend
[Sentry] is honestly an amazing product. It allows us to detect errors in real time complete with stack traces and any extra accompanying information the developer wants to provide in the alert. With the alerting into Slack it has allowed us to quickly triage and tag in people who need eyes on a specific issue. It would be really useful in any Saas product environment.
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App is well suited for analyzing the customer behavior and flows. It helps in tracking the user funnel on the app. It can record the sessions so its helpful in qualitative research and analysis.

Secondly, it's very helpful in monitoring the performance of the app across different devices, analytics, etc. It helps in analyzing the frozen or crashed sessions.
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Pros
  • It collects very detailed information on problems that happen to our users while using the platform
  • It supplies very good tools in order to aggregate the collected data and analyze it
  • It integrates with Slack, making it easier to "monitor it in real time"
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  • User flow mapping. It shows how users are navigating in the app.
  • App crashes
  • User session recordings
  • Segmentation on devices, OS versions, processors etc
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Cons
  • if we could decrease the costing via some kind of sampling of errors.
  • sometimes same error is in loop and Sentry will count all the events for pricing if there is any way this can be reduced.
  • self hosted capabilities or using own storage to reduce cost.
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  • Loading time is high due to which we have to wait a lot sometimes
  • In heatmaps, more properties can be added eg. User cohort, experiment id
  • Provide filters to easily check the recordings by screen and feature dropoffs
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Alternatives Considered
We actually ended up using both because New Relic is a more robust overall IT infrastructure monitoring product. However, sentry is more developer oriented on the backend and more client friendly on the front end as far as showing results and the dashboard etc. It can provide product level insights that New Relic does not.
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The pricing for UXCam App Analytics was promising and within our budgets. Reaching out to UXCam team was easy and within a week they presented the key features along with customisable pricing subscriptions we can opt for. The feedback around UXCam App Analytics was also positive as we checked from outside organisations. UXcam team also helped around integration with the tech team to make it swift.
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Return on Investment
  • Error tracking is a must in any modern dynamic website or app. By looking into the error notifications I'm able to fix errors before anyone even has a chance to complain about them!
  • Surprisingly, many website issues aren't showing up in Sentry, because they don't trigger exceptions. I'm interested in seeing if I can use Sentry to catch manually-triggered exceptions for "undesirable states" that my website can find itself in. Of course, that means I have to figure out how to have my client code recognize that it's in an undesirable state...
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  • Improved conversions and funnels
  • Better user experience and NPS
  • Achieving our ambitious yearly targets well before year end
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ScreenShots

UXCam App Analytics Screenshots

Screenshot of User Analysis