ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. …
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WorkMarket by ADP
Score 8.0 out of 10
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WorkMarket was founded in 2010 and in 2018, was acquired by ADP, a global provider of HR technology and services. With ADP resources, WorkMarket continues to be focused on providing enterprise technology to help companies unlock the power of their extended workforce. WorkMarket is freelance management system (FMS) for hiring, onboarding and managing the extended workforce, including freelancers, contractors and contingent workforces.
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Pricing
ServiceChannel
WorkMarket by ADP
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
ServiceChannel
WorkMarket by ADP
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ServiceChannel
WorkMarket by ADP
Considered Both Products
ServiceChannel
Verified User
Anonymous
Chose ServiceChannel
Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has …
In the past, I have used IPT, but they are not around anymore or were bought out. This has more functions and is more user friendly than IPT. This one allows you to customize certain items, so you can have the system work better for you than against you.
The only other experience I have with platforms such as SC is during my time at Starbucks. They created an in house work order system that was very detailed and cumbersome to work around. The good news is that once I learned Sbux's system all other systems are a piece of …
Unfortunately, there's been consolidation as of late with WM consuming Onforce which had a superior reputation. One can only hope that Onforces vision is triumphant over WM's as one digests the other. Field Nation's GUI was difficult and cumbersome but has gone through some …
Recently, I get most of my sub work through Field Nation. OnForce offers the best mobile platform. FieldSolutions, I think, is out of business. I like using WM only so I don't lose the pay based on the fees.
ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
In a pinch to cover a site a distance away, is it a simple service ticket such as reboot a station or test for dial tone? These type of tickets are well suited, also items such as large retail chain service tickets that fall in the low-tech/no-brainer category. The best advice I can give is, always realize and view the ticket as the tech. Meaning ensure all the necessary info is included especially multiple support sources and correct on-site contact information. Be clear what the scope is and don't use excessive acronyms especially if they are industry-specific. NSA MPOE- fine, however, TTU and HCL are ambiguous. Yes this is about software but you are only going to get out of the platform what you put in. The software supports your bookkeeping and management but it is a service and the key to this software's value is in its end result and the final product as shown or sold to your client or organization --this is why I am indepth about its human interface or human segment-ie the technicians("resources" as their called on the platform). I will say the software side of the product, the ability to track work, the financial accounting and the interface are all pretty good. The product has unlimited potential and I was its cheerleader for the first few years. However over time with broken promises as to issues we encountered and policies that leave many to feel as if the companies owners could not give a single rats### as to their effects on the people that rely on the service has left a truly sour taste in my mouth. While outages and data loss have been very minimal the times it has occurred it was a nightmare to get them to own up to their errors and no and I mean NO effort was made to notify or to mediate the issue on their side. It was literally wait two days and now its back but without allot of data feel free to use it we wont acknowledge anything happened. I was left dumbfounded and amazed. Their policies of shielding clients from resources efforts to collect on funds due is nearly criminal and I would venture will cause them some issue in the future. Personally it spoke to the lack of morality with the powers that be --This has been the primary reason we stopped using the platform as it facilitates immoral financial loss against those who are in dire financial straights to start with-- Most IT freelancers are filling a void between jobs or trying to cover expenses that were unexpected, They are in no position then to encounter non-payment and when they turn to the service that is the payee of record be stonewalled by the platform they had entrusted. This is not only our experience but was well documented in the forums as a regular occurrence.
This system will always require someone to actively be available to convert proposals. There are still delays depending on the human element of the process.
Lots of features and some are not always intuitive.
Integration to the current procedure would be nice. Seems this requires the addition of a new system through this Service Channel application/Website. If it were to integrate to current offerings such as SalesForce it may be helpful.
If I could drag that slider to a negative number it would be more accurate. There are several canned responses that all resources receive when contacting WM support that you are assured will leave you feeling crushed, disheartened and even as if you are dealing with a Bot. The responses to posts in the support forum were so egregious that unrelated parties would read the posts and feel compelled to chide the WM support rep for inhuman indifference that sickened them. The support by management to its users is comical at best and nearly criminal at worst. This is justified by their very upfront belief that WM is only software and nothing more. Its some misguided attempt to take a company to a purely 1 and 0 mentality that is backfiring on a massive scale. This will likely become the story of legend in business schools worldwide as its a thinking I have seen no other corporation embody so single mindedly that they refuse to view its carnage in its wake.
The only other experience I have with platforms such as SC is during my time at Starbucks. They created an in house work order system that was very detailed and cumbersome to work around. The good news is that once I learned Sbux's system all other systems are a piece of cake. I was able to manipulate SC within hours of working on it
ServiceChannel has allowed me to manage my vendors in a more efficient manner by providing scorecards which in return allows me to provide the best service to my field team.
