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BMC Helix ITSM vs. ManageEngine ServiceDesk Plus

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC Helix ITSM

    Score9 out of 10
    N/ABMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    BMC Helix ITSMManageEngine ServiceDesk Plus
    Editions & Modules
    BMC Helix ITSM
    Contact Sales
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    BMC Helix ITSMManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BMC Helix ITSMManageEngine ServiceDesk Plus
    Considered Both Products
    BMC Software Inc.
    Chose BMC Helix ITSM
    BMC Helix ITSM (Remedy) is the leader according to Gartner, and it is running in top enterprises around the world. BMC resolves the problems that we have encountered running other competitors. It has proven to be the best among all others. It can be defined by the following …
    Incentivized
    Chose BMC Helix ITSM
    BMC helix ITSM has edge over ManageEngine and SymphonyAI in terms of:
    Features
    GenAI capabilities
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC Helix ITSMManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of BMC Helix ITSM and ManageEngine ServiceDesk Plus
    Feature
    BMC Helix ITSM
    8.5
    92 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets9.191 Ratings8.020 Ratings
    Expert directory8.662 Ratings5.013 Ratings
    Service restoration8.774 Ratings5.015 Ratings
    Self-service tools8.783 Ratings8.018 Ratings
    Subscription-based notifications8.165 Ratings6.014 Ratings
    ITSM collaboration and documentation8.281 Ratings10.016 Ratings
    ITSM reports and dashboards8.382 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC Helix ITSM and ManageEngine ServiceDesk Plus
    Feature
    BMC Helix ITSM
    8.3
    80 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement8.777 Ratings9.014 Ratings
    Asset management dashboard8.473 Ratings8.014 Ratings
    Policy and contract enforcement7.957 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of BMC Helix ITSM and ManageEngine ServiceDesk Plus
    Feature
    BMC Helix ITSM
    8.5
    84 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository8.883 Ratings7.015 Ratings
    Change calendar8.379 Ratings8.011 Ratings
    Service-level management8.479 Ratings9.014 Ratings
    User Ratings
    BMC Helix ITSMManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.0
    (100 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    8.5
    (8 ratings)
    6.0
    (1 ratings)
    Usability
    8.7
    (51 ratings)
    7.0
    (4 ratings)
    Support Rating
    3.0
    (10 ratings)
    9.0
    (3 ratings)
    Online Training
    6.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (2 ratings)
    -
    (0 ratings)
    Configurability
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)