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ManageEngine ServiceDesk Plus vs. ServiceNow IT Asset Management

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ManageEngine ServiceDesk Plus

109 Reviews and Ratings

ServiceNow IT Asset Management

52 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    ServiceNow IT Asset Management

    Score8.1 out of 10
    		N/AITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
    Pricing
    ManageEngine ServiceDesk PlusServiceNow IT Asset Management
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusServiceNow IT Asset Management
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ManageEngine ServiceDesk PlusServiceNow IT Asset Management
    Considered Both Products
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    ServiceNow
    Bharath Raguraja
    Senior Software Developer in Information Technology at Sandeza.ai (Computer Software, 11-50 employees)
    Chose ServiceNow IT Asset Management
    ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ManageEngine ServiceDesk PlusServiceNow IT Asset Management
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and ServiceNow IT Asset Management
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    ServiceNow IT Asset Management
    -
    Ratings
    Organize and prioritize service tickets8.020 Ratings00 Ratings
    Expert directory5.013 Ratings00 Ratings
    Service restoration5.015 Ratings00 Ratings
    Self-service tools8.018 Ratings00 Ratings
    Subscription-based notifications6.014 Ratings00 Ratings
    ITSM collaboration and documentation10.016 Ratings00 Ratings
    ITSM reports and dashboards8.018 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and ServiceNow IT Asset Management
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    ServiceNow IT Asset Management
    -
    Ratings
    Configuration mangement9.014 Ratings00 Ratings
    Asset management dashboard8.014 Ratings00 Ratings
    Policy and contract enforcement6.010 Ratings00 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and ServiceNow IT Asset Management
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    ServiceNow IT Asset Management
    -
    Ratings
    Change requests repository7.015 Ratings00 Ratings
    Change calendar8.011 Ratings00 Ratings
    Service-level management9.014 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of ManageEngine ServiceDesk Plus and ServiceNow IT Asset Management
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    ServiceNow IT Asset Management
    7.8
    18 Ratings
    Software and hardware inventory tracking00 Ratings8.018 Ratings
    License management00 Ratings8.016 Ratings
    Asset lifecycle monitoring00 Ratings8.017 Ratings
    Contract management00 Ratings8.016 Ratings
    Asset relationship management00 Ratings7.017 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusServiceNow IT Asset Management
    Likelihood to Recommend
    9.0
    (20 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (3 ratings)
    -
    (0 ratings)