ServiceNow IT Asset Management

ServiceNow IT Asset Management

52 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ServiceNow IT Asset Management	Score8.1 out of 10	N/A	ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.	N/A

Pricing

ServiceNow IT Asset Management

No answers on this topic

Pricing Offerings
ServiceNow IT Asset Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

—

Community Pulse
Key User Insights
	ServiceNow IT Asset Management
Considered Both Products	ServiceNow Verified User Chose ServiceNow IT Asset Management Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help … Incentivized Helpful? Verified User Chose ServiceNow IT Asset Management I have not used any other software. Incentivized Helpful? Verified User Chose ServiceNow IT Asset Management Better Mobile App for Hardware Assets Incentivized Helpful? Harish Engolkar Associate Consultant in Information Technology at TCS (Computer Software, 10,001+ employees) Chose ServiceNow IT Asset Management Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation Incentivized Helpful? Uddipan Mukherjee Big Data Specialist in Engineering at Autodesk (Computer Software, 10,001+ employees) Chose ServiceNow IT Asset Management I use the product as user, was not part of buying decision. Incentivized Helpful? Verified User Chose ServiceNow IT Asset Management Much much better than FootPrints. Much cleaner interface, streamlined workflows, looks better, works better! Incentivized Helpful? Ranjeet Pandey Manager Data in Information Technology at Driscolls (Food Production, 1001-5000 employees) Chose ServiceNow IT Asset Management We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that … Incentivized Helpful? Andrea Bardone Senior Consultant in Information Technology at Blue Reply (Online Media, 5001-10,000 employees) Chose ServiceNow IT Asset Management ServiceNow guides the operator in managing the ticket. SLAs are monitored and the ticket history is more clear to analyze Jira is freer, you could lose some updates. Incentivized Helpful? Verified User Chose ServiceNow IT Asset Management none Incentivized Helpful? Verified User Chose ServiceNow IT Asset Management This is by far the best software on the market in my opinion for configuration and asset management. Incentivized Helpful? Verified User Chose ServiceNow IT Asset Management ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management. Incentivized Helpful? Bharath Raguraja Senior Software Developer in Information Technology at Sandeza.ai (Computer Software, 11-50 employees) Chose ServiceNow IT Asset Management ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

ServiceNow IT Asset Management

Comparison of IT Asset Management features of ServiceNow IT Asset Management
Feature	ServiceNow IT Asset Management 7.8 18 Ratings
Software and hardware inventory tracking	8.018 Ratings
License management	8.016 Ratings
Asset lifecycle monitoring	8.017 Ratings
Contract management	8.016 Ratings
Asset relationship management	7.017 Ratings

User Ratings
	ServiceNow IT Asset Management
Likelihood to Recommend	8.0 (19 ratings)
Usability	8.0 (1 ratings)