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ManageEngine ServiceDesk Plus vs. ServicePro

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ManageEngine ServiceDesk Plus

109 Reviews and Ratings

ServicePro

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    ServicePro

    Score6 out of 10
    		N/AServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.N/A
    Pricing
    ManageEngine ServiceDesk PlusServicePro
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusServicePro
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ManageEngine ServiceDesk PlusServicePro
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and ServicePro
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    ServicePro
    7.1
    1 Ratings
    Organize and prioritize service tickets8.020 Ratings8.01 Ratings
    Expert directory5.013 Ratings7.01 Ratings
    Service restoration5.015 Ratings7.01 Ratings
    Self-service tools8.018 Ratings5.01 Ratings
    Subscription-based notifications6.014 Ratings9.01 Ratings
    ITSM collaboration and documentation10.016 Ratings8.01 Ratings
    ITSM reports and dashboards8.018 Ratings6.01 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and ServicePro
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    ServicePro
    8.5
    1 Ratings
    Configuration mangement9.014 Ratings8.01 Ratings
    Asset management dashboard8.014 Ratings00 Ratings
    Policy and contract enforcement6.010 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and ServicePro
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    ServicePro
    8.0
    1 Ratings
    Change requests repository7.015 Ratings00 Ratings
    Change calendar8.011 Ratings00 Ratings
    Service-level management9.014 Ratings8.01 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusServicePro
    Likelihood to Recommend
    9.0
    (20 ratings)
    6.0
    (1 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (3 ratings)
    -
    (0 ratings)