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ManageEngine ServiceDesk Plus vs. Spoke

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ManageEngine ServiceDesk Plus

109 Reviews and Ratings

Spoke

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Spoke

    Score9.1 out of 10
    		N/ASpoke, headquartered in San Francisco, offers their ticketing and request management app designed to support IT help desks, HR, or management with handling employee requests and assistance needs.N/A
    Pricing
    ManageEngine ServiceDesk PlusSpoke
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusSpoke
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ManageEngine ServiceDesk PlusSpoke
    Considered Both Products
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Verified User
    Chose ManageEngine ServiceDesk Plus
    We decided to make the change to move from ManageEngine Service Desk Plus to Spoke for our ticketing system solution. We have never looked back. Everything from the UI to the AI-driven auto responses is "night and day" better. It isn't even a question and we wouldn't be …
    Incentivized
    Spoke
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ManageEngine ServiceDesk PlusSpoke
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and Spoke
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Spoke
    8.4
    4 Ratings
    Organize and prioritize service tickets8.020 Ratings7.34 Ratings
    Expert directory5.013 Ratings8.32 Ratings
    Service restoration5.015 Ratings10.01 Ratings
    Self-service tools8.018 Ratings8.63 Ratings
    Subscription-based notifications6.014 Ratings8.43 Ratings
    ITSM collaboration and documentation10.016 Ratings8.23 Ratings
    ITSM reports and dashboards8.018 Ratings8.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and Spoke
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Spoke
    9.0
    1 Ratings
    Configuration mangement9.014 Ratings9.01 Ratings
    Asset management dashboard8.014 Ratings00 Ratings
    Policy and contract enforcement6.010 Ratings9.01 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and Spoke
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Spoke
    8.3
    3 Ratings
    Change requests repository7.015 Ratings8.63 Ratings
    Change calendar8.011 Ratings8.32 Ratings
    Service-level management9.014 Ratings8.02 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusSpoke
    Likelihood to Recommend
    9.0
    (20 ratings)
    8.4
    (4 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (3 ratings)
    8.0
    (1 ratings)