TrustRadius: an HG Insights company

ManageEngine ServiceDesk Plus vs. Symantec IT Management Suite

Save this comparison

Save this comparison

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

Symantec IT Management Suite

5 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Symantec IT Management Suite

    Score8 out of 10
    		N/ASymantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
    Pricing
    ManageEngine ServiceDesk PlusSymantec IT Management Suite
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusSymantec IT Management Suite
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ManageEngine ServiceDesk PlusSymantec IT Management Suite
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and Symantec IT Management Suite
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Symantec IT Management Suite
    -
    Ratings
    Organize and prioritize service tickets8.020 Ratings00 Ratings
    Expert directory5.013 Ratings00 Ratings
    Service restoration5.015 Ratings00 Ratings
    Self-service tools8.018 Ratings00 Ratings
    Subscription-based notifications6.014 Ratings00 Ratings
    ITSM collaboration and documentation10.016 Ratings00 Ratings
    ITSM reports and dashboards8.018 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and Symantec IT Management Suite
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Symantec IT Management Suite
    -
    Ratings
    Configuration mangement9.014 Ratings00 Ratings
    Asset management dashboard8.014 Ratings00 Ratings
    Policy and contract enforcement6.010 Ratings00 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and Symantec IT Management Suite
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Symantec IT Management Suite
    -
    Ratings
    Change requests repository7.015 Ratings00 Ratings
    Change calendar8.011 Ratings00 Ratings
    Service-level management9.014 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of ManageEngine ServiceDesk Plus and Symantec IT Management Suite
    Feature
    ManageEngine ServiceDesk Plus
    -
    Ratings
    Symantec IT Management Suite
    8.6
    2 Ratings
    Software and hardware inventory tracking00 Ratings7.02 Ratings
    License management00 Ratings10.02 Ratings
    Asset lifecycle monitoring00 Ratings9.02 Ratings
    Contract management00 Ratings9.02 Ratings
    Asset relationship management00 Ratings8.02 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusSymantec IT Management Suite
    Likelihood to Recommend
    9.0
    (20 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (4 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.0
    (3 ratings)
    8.0
    (1 ratings)