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Symantec IT Management Suite

Score8 out of 10

5 Reviews and Ratings

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What is Symantec IT Management Suite?

Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.


Categories & Use Cases

Key Features

Learn about the best (and worst!) features Symantec IT Management Suite has to offer, as determined by TrustRadius' reviewers.
Based on 5 ratings of Symantec IT Management Suite's features
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Top Performing Features

  • License management

    Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed

    Category average: 7.6

  • Asset lifecycle monitoring

    Monitoring asset lifecycle from acquisition to retirement

    Category average: 7.5

  • Contract management

    Tools to assist in managing purchase orders and contracts

    Category average: 7.3

Areas for Improvement

  • Asset relationship management

    Asset relationship management is the ability to see relationships between assets to help with troubleshooting

    Category average: 7.6

  • Software and hardware inventory tracking

    Discovery and management of hardware and software inventory

    Category average: 8.2

Reviews

What users are saying about Symantec IT Management Suite.
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Excellent tool for monitoring the network

Incentivized
Denis Pereira
Programmer Analyst in Information Technology at Alcoa Aluminiun S/A (10,001+ employees employees)

Pros

  • Guarantees protection
  • Removes all type of threats
  • Easy to use
  • Updates in background

Cons

  • Increased memory consumption
  • Older machines can not support the program

Return on Investment

  • Reduction of virus infections
  • Greater clarity in the reports
  • Monitoring the network and infra

Other Software Used

BMC Remedy Asset Management, Microsoft Teams, Automation Anywhere

Symantec ITSM - A wobbling king of ITSM

Incentivized
Shawn MayhewView profile
Sr. Systems Admin in Information Technology at Adventist Health (10,001+ employees employees)

Pros

  • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
  • Application usage reporting on what software is being used and how much - broken down by site, department and user.
  • 5% of managed workstations were patched.
  • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.

Cons

  • Product is complex due to its ability to be customized - Requires a knowledgeable Sys admin to manage.
  • Serious questions on how much Symantec is going to support product development going forward. Microsoft keeps pushing SCCM is free and that is a hard siren for VP's to resist - even it if its wrong.

Return on Investment

  • Create and manage Weekly, monthly and yearly enterprise reports on IT activities using ITSM tools. Accurate IT Lifecycle forecasts reduced purchases by 10%
  • Reduced Workstation imaging process from 4 hours to 1, with only 1 5-minute physical touch per machine. Savings of $196k monthly 2.3M yearly Labor cost savings
  • Reduced Team Software package time from 30 hours to 10 hours with Better Project Management – 7000 hours were saved during the recreation of the software library
  • Reduced Packages from 5800 to 350 packages - implement Software Life-cycle Management at the same time
  • Increased inventory accuracy reports from 55% to 99.5% of all known company machines
  • Reduced staff to operate Systems Management tools from 22 people to 4

Alternatives Considered

Microsoft System Center Configuration Manager, Tivoli, Spiceworks and BMC Client Management

Other Software Used

Rapid7 NeXpose, Heat Service Management, Microsoft SQL Server

Usability

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