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ManageEngine ServiceDesk Plus vs. SymphonyAI IT Service Management

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ManageEngine ServiceDesk Plus

109 Reviews and Ratings

SymphonyAI IT Service Management

45 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    SymphonyAI IT Service Management

    Score9.4 out of 10
    		N/ASymphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
    Pricing
    ManageEngine ServiceDesk PlusSymphonyAI IT Service Management
    Editions & Modules
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ManageEngine ServiceDesk PlusSymphonyAI IT Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ManageEngine ServiceDesk PlusSymphonyAI IT Service Management
    Incident and problem management
    Comparison of Incident and problem management features of ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management
    Feature
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    SymphonyAI IT Service Management
    8.8
    20 Ratings
    Organize and prioritize service tickets8.020 Ratings8.620 Ratings
    Expert directory5.013 Ratings8.815 Ratings
    Service restoration5.015 Ratings8.618 Ratings
    Self-service tools8.018 Ratings8.317 Ratings
    Subscription-based notifications6.014 Ratings7.915 Ratings
    ITSM collaboration and documentation10.016 Ratings9.617 Ratings
    ITSM reports and dashboards8.018 Ratings9.920 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management
    Feature
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    SymphonyAI IT Service Management
    9.0
    20 Ratings
    Configuration mangement9.014 Ratings8.320 Ratings
    Asset management dashboard8.014 Ratings8.920 Ratings
    Policy and contract enforcement6.010 Ratings9.815 Ratings
    Change management
    Comparison of Change management features of ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management
    Feature
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    SymphonyAI IT Service Management
    9.4
    20 Ratings
    Change requests repository7.015 Ratings8.320 Ratings
    Change calendar8.011 Ratings9.916 Ratings
    Service-level management9.014 Ratings9.918 Ratings
    User Ratings
    ManageEngine ServiceDesk PlusSymphonyAI IT Service Management
    Likelihood to Recommend
    9.0
    (20 ratings)
    8.9
    (20 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    7.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (3 ratings)
    -
    (0 ratings)