ServiceNow Customer Service Management vs. TeamSupport
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ServiceNow Customer Service Management | Score7.8 out of 10 | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
| ServiceNow Customer Service Management | TeamSupport | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing is based on annual billing | ||||||||||||||
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| ServiceNow Customer Service Management | TeamSupport | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ServiceNow Customer Service Management | TeamSupport | |
|---|---|---|
| Likelihood to Recommend | 7.4 | 7.3 |
| Likelihood to Renew | - | 10.0 |
| Usability | 10.0 | 8.9 |
| Availability | - | 1.8 |
| Performance | - | 7.3 |
| Support Rating | 9.0 | 9.3 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.7 |
| Implementation Rating | - | 7.5 |
| Product Scalability | - | 1.0 |