ServiceNow IT Operations Management vs. Skybox Security

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

For any customer that has a complex network environment spanning globally, skybox helps manage firewall policy compliance for many vendors quite easy. It has a variety of security and network vendors that it is compatible with in its database.

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• Change tracking
• Configuration compliance
• Network map

Incentivized

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

• It doesn't support and integrate with Microsoft Azure
• The pricing is quite high compared to others
• There are a lot of bugs in the solution
• The implementation is not that easy and takes a long time, it needs to be more automated.

ServiceNow's IT Operations Management (ITOM) includes
features such as discovery, service mapping, event management, automation, and
a user interface designed to be navigable. Users can bookmark important areas
for quick access. Provides very good visibility of assets. The UI is little
difficult but once got used to is very good to use.

Incentivized

It is user friendly and quite easy to use. It centralizes all info in one portal and generates good reports to help you visualize and assess your change management decision

The support team needs to be improved especially in their response and awareness about recent bugs in their solution. For example, sometimes they are not aware about how to integrate specific vendors like Microsoft Azure and they still don't have answers to it until now.

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

Skybox performs better than Tufin and RedSeal and while AlgoSec performs as well, it requires far more manual configuration and customization than Skybox

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized

• Reduces cost in terms of time and money to spend in remediation activity.
• Improve the network topology and then it's possibile to reduce cost of network/security appliances where they're not necessary.
• The cost of the solution is not trivial when the number of network appliances is big.

Incentivized