ServiceNow IT Operations Management vs. Splunk IT Service Intelligence (ITSI)

ServiceNow IT Operations Management

45 Reviews and Ratings

Splunk IT Service Intelligence (ITSI)

56 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ServiceNow IT Operations Management	Score9 out of 10	N/A	Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.	N/A
Splunk IT Service Intelligence (ITSI)	Score10 out of 10	N/A	Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.	N/A

Pricing

ServiceNow IT Operations Management

Splunk IT Service Intelligence (ITSI)

No answers on this topic

No answers on this topic

Pricing Offerings
ServiceNow IT Operations Management	Splunk IT Service Intelligence (ITSI)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

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Community Pulse
Key User Insights
	ServiceNow IT Operations Management	Splunk IT Service Intelligence (ITSI)
Considered Both Products	ServiceNow Verified User Chose ServiceNow IT Operations Management BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the … Incentivized Helpful?	Cisco Verified User Chose Splunk IT Service Intelligence (ITSI) Integration is much easier with Splunk. The dashboards and content packs are given, with minor work they can be customized for different integrations. Splunk has a big community of support. We would spend much longer time and money using other tools given that in eight months' … Incentivized Helpful? Vineet Rawat Data Scientist in Information Technology at HCL (Computer Software, 10,001+ employees) Chose Splunk IT Service Intelligence (ITSI) Also BMC BPPM, SolarWinds. ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any … Incentivized Helpful? Rekha Yadav Development Team Lead in Information Technology at Accenture (Computer Software, 10,001+ employees) Chose Splunk IT Service Intelligence (ITSI) There are many products in the market like ServiceNow, Moogsoft and BigPanda which have similar capabilities as of Splunk however Splunk is a mature product and they keep evolving its benefits and capabilities. Since Splunk came into the market with its unique capabilities much … Incentivized Helpful? Nikhil Kumar Sharma Associate Consultant in Engineering at HCL Technologies (Information Technology & Services, 10,001+ employees) Chose Splunk IT Service Intelligence (ITSI) Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
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	Implementation went as expected
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User Ratings
	ServiceNow IT Operations Management	Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend	9.5 (5 ratings)	10.0 (27 ratings)
Likelihood to Renew	- (0 ratings)	8.2 (2 ratings)
Usability	8.0 (2 ratings)	10.0 (1 ratings)
Support Rating	- (0 ratings)	8.9 (2 ratings)