Medallia Digital Experience Analytics vs. SessionCam (discontinued)

If you are seeking to gain insight on the user journey on your website, in various areas, Decibel is perfect for this situation. For example, if you are trying to understand form dropout, Decibel allows you to see what form field the majority of the dropoffs occur. You can then take action based on these insights.

Incentivized

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.

Incentivized

• Heat mapping provides a great understanding of UI pain points/bugs
• Integration with analytics tools (we use Adobe) brings in analytics analysis as well
• Helps to understand the user journey and where dropoff is occurring

Incentivized

• We can watch recorded sessions and have the same experience as the user
• I can view sessions related to feedback left by the users using another platform
• It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
• The technical team is quickly available to answer any questions
• All heatmaps and sessions have a good number of filters to explore

Incentivized

• Being able to create groups of segments would be useful.
• The interface for selecting page types needs more options, it can be difficult to use if you have lots of similar pages.
• Would be good if top level stats were presented in different ways, or in a more visual way (ie pie charts, graphs).
• Generating reports - it would be nice if I could export charts and graphs instead of just CSV files.

• A bit slow to load sometimes
• UI looks a bit basic
• Reporting could be deeper

Incentivized

I've heard about some new features that are coming online soon to do with tracking forms. They also offer a lead tracking package that we haven't tried yet, but I'm keen to check out.

Very good support and super helpful implementation specialists.

Incentivized

I have used Hotjar before, and in comparison, the functionality and the abilities in Decibel Insights are so much more advanced. The only downside is the price difference between the two tools, but the adaptability and the customer support you get with Decibel Insights definitely make it a more manageable and long-term tool to integrate with your marketing activity.

Incentivized

We tried out Hotjar before settling on SessionCam. Since the cost was a major factor for us (we were not a big company), we opted for SessionCam after trialing Hotjar. The features were more than adequate, but in the end, it came down to cost. We were happy with our final decision.

Incentivized

• One of our most recent tests which were inspired by Decibel Insights calculated an additional 1M in revenue across a year. Something that we probably wouldn't have looked to test if it wasn't for reviewing session replays.
• There are also other tests in the pipeline that we are expecting should have positive impacts, that again has been identified from watching session replays and triggered error messages throughout the journeys.

Incentivized

• Saved missed orders due to site bugs by allowing us to find the bugs.
• Provides valuable data and feedback for CRO.

Incentivized