TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Shelf

    Score10 out of 10
    N/AShelf headquartered in Stamford offers their knowledge management system, designed to make finding, maintaining, and updating critical knowledge easier than ever before.N/A
    Pricing
    HelpjuiceShelf
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    HelpjuiceShelf
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.—
    More Pricing Information
    Features
    HelpjuiceShelf
    Incident and problem management
    Comparison of Incident and problem management features of Helpjuice and Shelf
    Feature
    Helpjuice
    4.0
    3 Ratings
    Shelf
    -
    Ratings
    Organize and prioritize service tickets2.02 Ratings00 Ratings
    Expert directory7.02 Ratings00 Ratings
    Subscription-based notifications2.02 Ratings00 Ratings
    ITSM collaboration and documentation4.03 Ratings00 Ratings
    Ticket creation and submission4.02 Ratings00 Ratings
    Ticket response5.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Helpjuice and Shelf
    Feature
    Helpjuice
    6.5
    4 Ratings
    Shelf
    -
    Ratings
    External knowledge base5.03 Ratings00 Ratings
    Internal knowledge base8.03 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Helpjuice and Shelf
    Feature
    Helpjuice
    6.0
    3 Ratings
    Shelf
    -
    Ratings
    Customer portal5.03 Ratings00 Ratings
    IVR6.01 Ratings00 Ratings
    Social integration8.01 Ratings00 Ratings
    Email support3.02 Ratings00 Ratings
    Help Desk CRM integration8.01 Ratings00 Ratings
    User Ratings
    HelpjuiceShelf
    Likelihood to Recommend
    2.0
    (4 ratings)
    -
    (0 ratings)