TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SherpaDesk

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.

    $0

    per agent

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    SherpaDeskZoho Desk
    Editions & Modules
    1st Tech Free
    $0
    per agent
    Adventure Package
    $39
    per agent
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    SherpaDeskZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsA discount is offered for yearly billing.
    More Pricing Information
    Community Pulse
    SherpaDeskZoho Desk
    Considered Both Products
    SherpaDesk
    No answer on this topic
    Zoho
    Chose Zoho Desk
    Zoho Desk is always good at building different platforms for automation, so this one is also the best help desk platform available in the market. I can easily add the feedback with a report to easily convey the message accordingly. It can easily integrate with your existing …
    Incentivized
    Chose Zoho Desk
    After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SherpaDeskZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of SherpaDesk and Zoho Desk
    Feature
    SherpaDesk
    8.5
    3 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets9.12 Ratings8.94 Ratings
    Subscription-based notifications9.11 Ratings7.93 Ratings
    ITSM collaboration and documentation6.82 Ratings10.01 Ratings
    Ticket creation and submission8.93 Ratings8.54 Ratings
    Ticket response8.93 Ratings8.54 Ratings
    Expert directory00 Ratings7.93 Ratings
    Self Help Community
    Comparison of Self Help Community features of SherpaDesk and Zoho Desk
    Feature
    SherpaDesk
    7.3
    1 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base5.51 Ratings8.94 Ratings
    Internal knowledge base9.11 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SherpaDesk and Zoho Desk
    Feature
    SherpaDesk
    9.1
    2 Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal9.12 Ratings8.04 Ratings
    Email support9.12 Ratings6.64 Ratings
    Help Desk CRM integration9.11 Ratings8.93 Ratings
    Social integration00 Ratings6.02 Ratings
    User Ratings
    SherpaDeskZoho Desk
    Likelihood to Recommend
    8.0
    (3 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)