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Skype (discontinued) vs. WhatsApp Business

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Skype (discontinued)

2,611 Reviews and Ratings

WhatsApp Business

200 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Skype (discontinued)

    Score7.1 out of 10
    		N/ASkype (the personal edition or Skype free) was a web meeting, video conferencing, and VoIP software, now superseded by Microsoft Teams' free edition and unsupported from May 2025.

    $2.99

    per month

    WhatsApp Business

    Score8.5 out of 10
    		N/AWhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
    Pricing
    Skype (discontinued)WhatsApp Business
    Editions & Modules
    United States Subscription
    $2.99
    per month
    North America Subscription
    $6.99
    per month
    India Subscription
    $7.99
    per month
    WhatsApp Business
    Free
    Offerings
    Pricing Offerings
    Skype (discontinued)WhatsApp Business
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Skype (discontinued)WhatsApp Business
    Considered Both Products
    Discontinued Products
    Verified User
    Chose Skype (discontinued)
    As WhatsApp Business is not useful as skype because there are certain features which were not as useful as those available on skype. Whatsapp has a file size limit while transferring data, it doesn't have screen sharing which is a big drawback, and cannot be used as a …
    Incentivized
    Shajae Barrett
    ESL Teacher in Professional Services at Jishou Tianchi Kindergarten (E-Learning, 11-50 employees)
    Chose Skype (discontinued)
    Even though Zoom has familiar features to Skype, it is more costly. In order to have unlimited minutes to video conference with Zoom without being disconnected, you have to pay for that service, whilst Skype is totally free and you are allowed to video conference as long as you …
    Incentivized
    Nilufa Hossain
    IT Specialist in Research & Development at Lamda I-TECH (Information Technology & Services, 11-50 employees)
    Chose Skype (discontinued)
    Skype is inexpensive and easy to use, and all of us may access it through the internet. Because of concerns about privacy and security, I value Skype's longevity much. With this system, we can deal with people in distant locations since it is more dependable regularly. The …
    Incentivized
    Michael Chow
    Learning Experience Designer / Graphic Designer at ULearn.tech (E-Learning, 1-10 employees)
    Chose Skype (discontinued)
    For security and privacy reasons, Skype's existence for the past 15 years is incredibly important to me
    Incentivized
    Tim Daciuk
    Director, Advanced Analytics in Product Management at SmartSimple Software Inc (Computer Software, 51-200 employees)
    Chose Skype (discontinued)
    Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. …
    Incentivized
    Fernanda Alonso
    Project Manager in Customer Service at Obra (Design, 1-10 employees)
    Chose Skype (discontinued)
    The advantage of Skype over other programs is the quality of video calls. Another positive point is that Skype concentrates several functionalities in the same program and works in a very intuitive way. If we compare it with other applications, the disadvantage of Skype in …
    Incentivized
    Meta Platforms Inc
    MOHAMMAD AZMAL HOSSAIN
    Pharmacy Manager in Sales at AL-MUZINY PHARMACY GROUP (Hospital & Health Care, 11-50 employees)
    Chose WhatsApp Business
    It is more reliable and secure and highly accepted by the business communities. Business community in Saudi Arabia has accepted the app with great enthusiasm. I have used Skype, Viber and many others apps but in compare to WhatsApp Business those are less effective because …
    Incentivized
    Verified User
    Chose WhatsApp Business
    WhatsApp does work well and does not crash similar to Skype that is very heavy on computers and Android devices therefore we do not have an issue with it and we get less issues from staff using it unlike Skype that has a lot of issues when being used in different locations.
    Incentivized
    Ali Hasnain
    Assistant Manager HR in Human Resources at Agro Processors & Atmospheric Gases LTD (Consumer Goods, 501-1000 employees)
    Chose WhatsApp Business
    We choose to use WhatsApp Business because of the following
    Customer reach: WhatsApp has over 2 billion active users worldwide, making it a popular communication channel. By using WhatsApp Business, businesses can reach a large audience and communicate with customers directly on …
    Incentivized
    Samira Islam Resmi
    Assistant Professor at Atish Dipankar University of Science & Technology (Education Management, 201-500 employees)
    Chose WhatsApp Business
    I can expand the group to about 200 persons and have them speak with one another. This makes communicating with a large group of individuals a breeze. In addition to chatting, WhatsApp may be used for audio and video conversations. I may connect with my team members and …
    Incentivized
    Dhiman Roy
    Officer in Customer Service at Sonali Bank Limited (Banking, 10,001+ employees)
    Chose WhatsApp Business
    In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. …
    Incentivized
    Nilufa Hossain
    IT Specialist in Research & Development at Lamda I-TECH (Information Technology & Services, 11-50 employees)
    Chose WhatsApp Business
    WhatsApp Business is a great tool for businesses, which is why so many people use it. Many options are available, including video calling, calling, and the ability to set up automatic alerts for important events. Business users will find that WhatsApp is more than just a …
    Incentivized
    Verified User
    Chose WhatsApp Business
    You don't need to sit and talk to the customers online, you just get the queries, orders and you go with that.
    Incentivized
    Alexis Blanco
    Communications Representative in Customer Service at Cango Travel Service (Telecommunications, 11-50 employees)
    Chose WhatsApp Business
    WhatsApp Business is an overall competitor beside these two. It has everything to offer. Communication, transparency, overall dialing out and receiving calls. Honestly I can't find a reason not to like this amazing app. It has its up's and down's like any other software. But I …
    Incentivized
    Fernanda Alonso
    CX in Customer Service at Obra (Design, 1-10 employees)
    Chose WhatsApp Business
    We opted for Whatsapp Business for [a] large number of adept people. Compared to other products, Whatsapp has already been disseminated all over the world, which makes it much easier for users to use. The fact that we can use it on cell phones and computers brings us even more …
    Incentivized
    Salvatore Tramonte
    R&D Engineer in Information Technology at Alascom (Information Technology & Services, 201-500 employees)
    Chose WhatsApp Business
    Instead of using only chat system, WhatsApp Business provides groups and organizes your contacts. It's a well known platform since the consumer version is widely used in the world and this means an easy adoption for people in the company. For your customer it will be natural to …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Skype (discontinued)WhatsApp Business
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Skype (discontinued) and WhatsApp Business
    Feature
    Skype (discontinued)
    9.6
    138 Ratings
    WhatsApp Business
    -
    Ratings
    High quality audio9.8135 Ratings00 Ratings
    High quality video9.6133 Ratings00 Ratings
    Low bandwidth requirements9.4130 Ratings00 Ratings
    Mobile support9.4118 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Skype (discontinued) and WhatsApp Business
    Feature
    Skype (discontinued)
    9.4
    119 Ratings
    WhatsApp Business
    -
    Ratings
    Desktop sharing9.5118 Ratings00 Ratings
    Whiteboards9.360 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Skype (discontinued) and WhatsApp Business
    Feature
    Skype (discontinued)
    9.6
    118 Ratings
    WhatsApp Business
    -
    Ratings
    Calendar integration9.585 Ratings00 Ratings
    Meeting initiation9.7106 Ratings00 Ratings
    Integrates with social media9.565 Ratings00 Ratings
    Record meetings / events9.577 Ratings00 Ratings
    Slideshows9.968 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Skype (discontinued) and WhatsApp Business
    Feature
    Skype (discontinued)
    9.7
    111 Ratings
    WhatsApp Business
    -
    Ratings
    Live chat9.7110 Ratings00 Ratings
    Audience polling9.964 Ratings00 Ratings
    Q&A9.562 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Skype (discontinued) and WhatsApp Business
    Feature
    Skype (discontinued)
    9.7
    101 Ratings
    WhatsApp Business
    -
    Ratings
    User authentication9.788 Ratings00 Ratings
    Participant roles & permissions9.683 Ratings00 Ratings
    Confidential attendee list9.960 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Skype (discontinued) and WhatsApp Business
    Feature
    Skype (discontinued)
    9.3
    4 Ratings
    WhatsApp Business
    -
    Ratings
    Video conferencing9.74 Ratings00 Ratings
    Audio conferencing9.04 Ratings00 Ratings
    Video screen sharing9.24 Ratings00 Ratings
    Instant messaging9.44 Ratings00 Ratings
    User Ratings
    Skype (discontinued)WhatsApp Business
    Likelihood to Recommend
    9.0
    (140 ratings)
    9.6
    (24 ratings)
    Likelihood to Renew
    10.0
    (5 ratings)
    9.0
    (1 ratings)
    Usability
    10.0
    (4 ratings)
    9.9
    (4 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (42 ratings)
    8.3
    (4 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)