Slack

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Slack	Score 9.1 out of 10	N/A	Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…	$8.75 per month per user

Pricing

Slack

Editions & Modules

Free: $0
Pro: $7.25*
per month per user
Business+: $12.50*
per month per user
Enterprise: Contact Sales

Offerings

Pricing Offerings
Slack
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.

More Pricing Information

Community Pulse
	Slack
Considered Both Products	Slack Verified User Administrator Chose Slack None, Slack was he first choice Helpful? Verified User Contributor Chose Slack Slack is far superior to Google Chat. There is much better organization and separation of groups/topics using channels and folders. I also believe that Slack is better than Teams. It has many integrations and functionality that make it similar, while also being more of a modern … Incentivized Helpful? Verified User Account Manager Chose Slack Microsoft Teams is slightly more user friendly, due to it being connected to email. It connects to your calendar and is helpful to keep everything together. The notifications are a bit more helpful on Miro because it is live. I enjoy the ease of communication on Teams. It's … Incentivized Helpful? Verified User Account Manager Chose Slack Slack is far superior to other interoffice communications I have used. It has more features for messaging like the ability to include emojis or react to messages. You can also edit and share messages between conversations. I'm not sure how other platforms have evolved but I … Incentivized Helpful? PT Prashanth T Senior software engineer Chose Slack Compare to other tools Slack is a easy way to connect others Incentivized Helpful? Verified User Employee Chose Slack Slack is better in every aspect.Better functionality, easier communication functions like sub channels, search and better notifications. Also, reactions are way better. But also that I can write in my own channel is genius! The layout is easier to understand, and also that the … Incentivized Helpful? Ryan Montague Sales Development Team Lead Chose Slack Better for chat, but not as good for group video calls Incentivized Helpful? Yuva rajesh Team Lead Chose Slack not much function as Slack offering. Public & Private Groups creation not available in Hangout Incentivized Helpful? Verified User Engineer Chose Slack I evaluated Skype for Business, Microsoft Teams and Google Chat. Slack stood out for its user friendly interface, powerful integrations and fast flexible communication. Microsoft Teams felt more formal and complex, while Google Chat lacked features. Slack best matched our … Incentivized Helpful? SM Shilpi Maity Embedded Software Engineer Chose Slack our team's current non-Microsoft(Google) tech stack, hard-coded into our workflow. It's infinitely more customizable than Teams, easily meeting our requirements. Additionally, Slack has unlimited external users, whereas Teams has limitation, so Slack is the obvious choice for … Incentivized Helpful? Verified User Manager Chose Slack Slack works great with Salesforce and seems the most trendy. MS Teams has some more connectivity with the MS suite which is nice though and a bit more robust as a communication platform when using it for both chat and video. We use a combo of Zoom and Slack for internal … Incentivized Helpful? Verified User Analyst Chose Slack More intuitive and user friendly interface. It has better third party integrations with Google Drive, Jira etc. Slack is designed for professional teams rather than gaming or casual communities. Better organization with channels, tread and workspaces. It has more of business … Incentivized Helpful? GA Gunjan Aswani Senior Salesforce Developer Chose Slack I have used Teams, Instagram, and WhatsApp for business, but Slack stands out for how organized and work focused it is. Unlike WhatsApp, which is more casual, or Instagram, which is not built for very professional and secure work chats, Slack keeps everything structured with … Incentivized Helpful? CG Carl Grant-Acquah Founder Chose Slack Trello is a task management tool platform that best complements Slack. Even though you can tag different team members to boards or specific tasks, Slack provides a more robust platform to communicate and share files, ideas, or issues about a task. And can be used as a general … Incentivized Helpful? Himanshu Dhakad Analyst, Global service centre Chose Slack I think obviously Slack is much much better than Google Chat, in my previous organisation, we used to communicate everything via Google Chat or email or Google meet, it was difficult to manage because those application combined had less options and features than Slack. Helpful? Verified User Engineer Chose Slack Slack is far for feature rich and collaborative. Incentivized Helpful? Verified User Manager Chose Slack I'm not a huge fan of Microsoft in general, I utilize Google and Slack more for my day to day. Incentivized Helpful? Shubham Vyas Product Analyst Chose Slack More Intuitive & Simpler Interface – Slack is easier to set up and navigate. Faster Adoption – No need for complex Microsoft ecosystem integration. Incentivized Helpful? Donavan Dunga Training Manager Chose Slack Slack has just been the best communications tool for our team. Slack integrations are the best, the fact that its multi-device functional and has great features like file sharing at a fast speed, screen sharing, quick and easy to use. I do not think we would ever consider and … Incentivized Helpful? Verified User Team Lead Chose Slack Slack: It's easy to strike up a chat right away with one-click calls or huddles. By simply pressing the call button, both users are involved without the need to arrange a meeting. Microsoft Teams: With calendar invites, time slot choices, and numerous confirmation processes, … Incentivized Helpful? GS Gautam Sah Associate Salesforce Consultant Chose Slack The UI is difficult to understand and also to find a particular chat it is difficult to search in Teams. Also Slack has cool features like Slack Workflows and To do lists and Slack Canvas which makes life more easier. Slack apps to integrate existing app and also I use Slack to … Incentivized Helpful? SC scott corn Process improvement manager Chose Slack It is superior to other products in its ability to communicate quickly with other colleagues. I can collaborate and work on multiple projects with colleagues. It is just an amazing product to use at work. I like the ease of using the tool. It’s a much better product than teams … Incentivized Helpful? Jon Robinson Head Of Salesforce Chose Slack I absolutely hate Microsoft Teams, I dislike Google Chat, I really like Slack. The main reason for that rating boils down to UI and usability. At my company, we have to use teams and chat still when we are interacting with customers or certain other departments within the … Incentivized Helpful?

Features

Slack

Project Management

Comparison of Project Management features of Product A and Product B
	Slack 8.2 479 Ratings 6% above category average
Task Management	8.2310 Ratings
Gantt Charts	6.961 Ratings
Scheduling	7.9259 Ratings
Workflow Automation	8.4284 Ratings
Mobile Access	9.4460 Ratings
Search	8.7463 Ratings
Visual planning tools	8.0187 Ratings

Communication

Comparison of Communication features of Product A and Product B
	Slack 8.8 488 Ratings 10% above category average
Chat	9.8488 Ratings
Notifications	9.1484 Ratings
Discussions	9.5473 Ratings
Surveys	8.1302 Ratings
Internal knowledgebase	7.7300 Ratings
Integrates with GoToMeeting	8.9110 Ratings
Integrates with Gmail and Google Hangouts	8.7182 Ratings
Integrates with Outlook	8.9120 Ratings

File Sharing & Management

Comparison of File Sharing & Management features of Product A and Product B
	Slack 8.7 461 Ratings 10% above category average
Versioning	8.3229 Ratings
Video files	8.8412 Ratings
Audio files	9.0403 Ratings
Document collaboration	8.4318 Ratings
Access control	8.4305 Ratings
Advanced security features	8.5264 Ratings
Integrates with Google Drive	9.0211 Ratings
Device sync	9.1339 Ratings

Best Alternatives
	Slack
Small Businesses	Stackby Score 9.0 out of 10
Medium-sized Companies	Troop Messenger Score 9.8 out of 10
Enterprises	HCL Connections Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Slack
Likelihood to Recommend	9.4 (489 ratings)
Likelihood to Renew	10.0 (23 ratings)
Usability	9.2 (103 ratings)
Availability	10.0 (1 ratings)
Performance	10.0 (1 ratings)
Support Rating	9.9 (66 ratings)
Implementation Rating	10.0 (3 ratings)
Configurability	10.0 (1 ratings)
Ease of integration	7.0 (1 ratings)

User Testimonials
	Slack
Likelihood to Recommend	Salesforce If you population likes technology, then I would recommend Slack. It is more difficult to implement if not everyone is on Slack or knows how to use it. Slack was used well by some employees who loved it. Slack allowed them to plan annual events and get feedback and ideas from those involved in the event Incentivized TL Tim Lacine Accountant Read full review
Pros	Salesforce Huddles Run smoothly without any interferences. Smooth individual calls quick and easy without any interruptions. seamless notifications across multiple devices The ability to easily tag a team member to urgently attend to a specific escalation. Slack being user friendly and able to integrate easily with other platforms and apps. How to easily open up different channels for different escalations and needs. a safe direct messaging option. Incentivized Donavan Dunga Training Manager Read full review
Cons	Salesforce Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc. Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes) More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule Incentivized KW Kelsey Wong Software Engineer Read full review
Likelihood to Renew	Salesforce To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention. Incentivized MS Mark Joseph Sismar Advice Associate Read full review
Usability	Salesforce Slack is one of the easiest platforms to use! It is very aesthetically pleasing and you can arrange the chats and other features the way you personally like it. They kept it pretty simple for people who aren’t looking to do anything more than streamlining communication, but they definitely have options for folks to build out the Workspace more. Incentivized Michael Grey Director of Operations Read full review
Reliability and Availability	Salesforce Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens. Incentivized Leonardo Oliveira Quality Analyst Read full review
Performance	Salesforce Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine. Incentivized Leonardo Oliveira Quality Analyst Read full review
Support Rating	Salesforce Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon. Incentivized BP Benjamin Plotkin Technical Project Manager Read full review
Implementation Rating	Salesforce I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest. Incentivized Leonardo Oliveira Quality Analyst Read full review
Alternatives Considered	Salesforce Having had a lot of experience with Google Chat and Teams, Slack is far and away the better option. In comparison to Teams, Slack is much cleaner with a far more user friendly AI, Teams is far too clunky and feels tiresome to use, whereas it is super easy to pick up Slack and be able to configure it do exactly what you need. Whilst I don't find a massive difference between the usability and UI of Google Chat to Slack. Slack's range of features far outweighs Google Chat. The ease of external connections, workflows, file sharing, external connections for notifications (Make, Zapier etc), plus the huge range of apps you can connect to enhance your workspace is incredible. Google Chat does benefit from directly integrating into your Google Suite so you can get access to automatic status updates based on calendar activity, which would be nice for Slack to have Incentivized DW Dan Wilkins Business Development Manager Read full review
Return on Investment	Salesforce Use of Slack has enabled us to stay aligned with sales and ensure accurate forecasting. The product has reduced delays in decisions making and helps us to improve on transparency in our departments. Slack has eliminated the use if emails as it allows direct messaging. This has ensured real-time communication. Incentivized NW Norton Wachuma CEO Chief Executive Officer Read full review
ScreenShots