Smartcat vs. Weglot

Smartcat is well suited for documents longer than 500 words. It is less appropriate for audio-visual translation.

Incentivized

Weglot is great for a small static website that doesn't have frequent content updates. It is also good for businesses that want to look at only a single language translation. It tends to fall apart when you either have a larger, growing website or multiple languages that you want to translate for. We had the system cut out several times when we first launched due to it repeatedly hitting our translation cap, with little or no warning from the vendor. Once it happened during a critical communication time.

Incentivized

• Segmentation.
• Translation overall quality.
• Customer service.
• Pricing.

Incentivized

• Automatic translations across a wide variety of languages
• Ability to make custom translations to better clarify phrases
• Dynamic swapping of resources like pdfs based on language
• Good analytics on use

Incentivized

• Performance has been an issue initially. Sometimes it takes longer for some things to load and it can be frustrating.
• UI seems a bit confusing at times. For example, I don't understand why I need to have a translator's profile when I'm clearly a project manager.
• Their support team can take a long time to reply which often crucial for urgent projects.

• Price model is very poor for larger websites who produce content regularly
• Price model is also poor for multiple language options (ie, each language translation is a separate cost)
• Customer service isn't very helpful (non-US based company)

Incentivized

We also tried Memsource but it was lacking in terms of overall user experience and ease of use. Assigning projects in SmartCAT is a much more intuitive experience, plus it has all these other additional features that are absent from Memsource (like payment solution for freelancers). On top of that, the SmartCAT is absolutely free to use.

Weglot was really the only option we saw that met the needs of our schools. If we could find another tool that did the same thing for a cheaper price or was more reliable in it's customer service, we would have went with that system. As it is, they seem to the the best game in town, despite the higher price tag.

Incentivized

• Translation memories and CAT tool help us ensure maximum consistency in our translations which is always appreciated by clients.
• Team collaboration made it easier for us to grow our business and take on bigger projects, which brings us more revenue.
• Payment solution helps us save money on wire transfer fees which is always great when working with multiple freelancers.

• Improves the ability for us to deliver accessible content to various non-speaking constituents
• High cost for a benefit that used to be free (Google Translate) adds an extra expense to our business
• Poor customer service means families are sometimes cut off from new translated content, leaving them with a poor experience

Incentivized