TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Soffront CRM

    Score7 out of 10
    Enterprise companies (1,001+ employees)
    Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…

    $20

    per month

    Vtiger

    Score8.2 out of 10
    N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    Soffront CRMVtiger
    Editions & Modules
    1,000 Emails
    $4.00
    per month
    5,000 Emails
    $15.00
    per month
    10,000 Emails
    $25.00
    per month
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    Soffront CRMVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    Soffront CRMVtiger
    Sales Force Automation
    Comparison of Sales Force Automation features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    7.8
    2 Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management9.02 Ratings10.08 Ratings
    Workflow management6.02 Ratings10.08 Ratings
    Territory management7.31 Ratings00 Ratings
    Channel / partner relationship management9.02 Ratings00 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    5.0
    2 Ratings
    Vtiger
    9.5
    6 Ratings
    Case management5.02 Ratings10.06 Ratings
    Help desk management5.02 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    9.5
    2 Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management10.02 Ratings10.06 Ratings
    Email marketing9.02 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    6.1
    2 Ratings
    Vtiger
    10.0
    8 Ratings
    Task management8.21 Ratings10.06 Ratings
    Reporting4.02 Ratings10.07 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    4.7
    2 Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting4.02 Ratings10.06 Ratings
    Pipeline visualization6.02 Ratings10.06 Ratings
    Customizable reports4.02 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    7.0
    2 Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields7.02 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Security
    Comparison of Security features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    7.0
    2 Ratings
    Vtiger
    9.0
    8 Ratings
    Single sign-on capability6.02 Ratings00 Ratings
    Role-based user permissions8.02 Ratings9.08 Ratings
    Social CRM
    Comparison of Social CRM features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    6.0
    2 Ratings
    Vtiger
    10.0
    5 Ratings
    Social data7.02 Ratings00 Ratings
    Social engagement5.02 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Soffront CRM and Vtiger
    Feature
    Soffront CRM
    7.0
    2 Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access7.02 Ratings5.05 Ratings
    User Ratings
    Soffront CRMVtiger
    Likelihood to Recommend
    7.0
    (2 ratings)
    10.0
    (8 ratings)
    Usability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.0
    (1 ratings)
    10.0
    (2 ratings)