SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD)

53 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SolarWinds Web Help Desk (WHD)	Score8 out of 10	N/A	SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.	$533 per year per user

Pricing

SolarWinds Web Help Desk (WHD)

No answers on this topic

Pricing Offerings
SolarWinds Web Help Desk (WHD)
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

SolarWinds also offers Perpetual licensing starting at $1129 per technician.

Community Pulse
Key User Insights
	SolarWinds Web Help Desk (WHD)
Considered Both Products	SolarWinds Jennifer Aguilar Senior Network Administrator in Information Technology at County of El Paso 911 District (Public Safety, 11-50 employees) Chose SolarWinds Web Help Desk (WHD) Many years ago at a different employer, we utilized CA Service Desk, which is now under the Broadcom umbrella; previously it was under Computer Associates. What a nightmare to configure and set up ... it took months to get this product off the ground. SolarWinds Web Help … Incentivized Helpful? Margaret Auld-Louie System Administrator in Information Technology at Colorado Coalition for the Homeless (Non-profit Organization Management, 501-1000 employees) Chose SolarWinds Web Help Desk (WHD) I used ManageEngine ServiceDesk and ServiceNow at previous jobs. SolarWinds Web Help Desk was in place when I came to this job and I was disappointed when I started using it as it has a more clunky, less intuitive interface, and lacks the features of those products. And it gets … Incentivized Helpful? Robert Pfau Director of Technology in Information Technology at Bristol Township School District (Education Management, 501-1000 employees) Chose SolarWinds Web Help Desk (WHD) This product is "fine" if you need a basic ticketing solution and your users are on prem. It ties nicely to an on prem active directory solution, but not Azure or Google workspace. The reports are decent, but there are better options available. Incentivized Helpful? Brent Long Director of IT in Information Technology at HopeHealth, Inc. (Medical Practice, 501-1000 employees) Chose SolarWinds Web Help Desk (WHD) SolarWinds Web Help Desk (WHD) holds its own among the top competitors for help desk systems. Some advanced functionality, and more-so the lack of polished interface knocks it down compared to some competitors. I selected SolarWinds Web Help Desk (WHD) simply because I came … Incentivized Helpful? Marc Shaffer CEO in Corporate at US DataVault, Inc (Computer & Network Security, 11-50 employees) Chose SolarWinds Web Help Desk (WHD) From a quality and use standpoint, they leave ALL of them in the dust. As far as support is concerned, they are faster and more accurate at resolving issues. Their software goes in easily, and functions as it is supposed to with minimal problems. And, as I have said before, … Incentivized Helpful? Verified User Chose SolarWinds Web Help Desk (WHD) We looked at Zoho CRM but it was more expensive and not as robust as SolarWinds. Incentivized Helpful? Ted Cook IT director\System Administrator in Information Technology at T3kOPS (Information Technology and Services, 1001-5000 employees) Chose SolarWinds Web Help Desk (WHD) It is more feature-packed then other RMM providers and has better support. Incentivized Helpful? Eric Krueger Infrastructure Manager in Information Technology at AccruePartners (Computer Software, 51-200 employees) Chose SolarWinds Web Help Desk (WHD) SolarWinds Help Desk's overall package of tools is superior in our opinion to the other Help Desk products we have evaluated and tried in the past. We selected SolarWinds because the overall ROI was greater and the efficiencies that we could implement immediately made more … Incentivized Helpful? John Mahlman IV Network Systems Administrator in Information Technology at The University of the Arts (Higher Education, 201-500 employees) Chose SolarWinds Web Help Desk (WHD) Web Help Desk is definitely lacking in the UI/UX department compared to most other ticketing systems I have used int he past. It's very utilitarian; however, what it lacks in UI it makes up for in extensibility and customization. The main issue that the developers need to … Incentivized Helpful? Eric Nuckols Independent Consultant in Information Technology at ENIokc (Information Technology and Services, 1-10 employees) Chose SolarWinds Web Help Desk (WHD) Azure technician services app is too complex. SolarWinds has a lead here. Incentivized Helpful? Tim Twiss Systems Administrator in Information Technology at John E. Green Company (Construction, 501-1000 employees) Chose SolarWinds Web Help Desk (WHD) BMC Track-It! was my first choice for a help desk solution, but we chose SolarWinds Web Help Desk primarily based on cost alone, a now regrettable decision. Track-It! is a far superior product and is better than SolarWinds WHD in every way. That being said, for the cost and … Incentivized Helpful? Chris John Server Engineer in Information Technology at Peterson Management LLC (Non-Profit Organization Management, 51-200 employees) Chose SolarWinds Web Help Desk (WHD) SolarWinds is probably the most basic of the 3 that I've worked with. SolarWinds was selected because it was the cheapest and we just wanted to use something that was fairly quick to set up and get going. Autotask is quite robust and might be a bit too much for what we need. … Incentivized Helpful? Zachary Estevez Network Engineer in Information Technology at DialAmerica (Telecommunications, 1001-5000 employees) Chose SolarWinds Web Help Desk (WHD) SharePoint is a tool that you make fit your requirements. This takes a lot of time and effort. WHD had most of the features our organization was looking for without the hassle of having to write HTML and pay licensing fees for a product that needed to be tailored to be properly … Incentivized Helpful? Michael Chelone Network Support Specialist in Information Technology at WhiteHall District Schools (Education Management, 201-500 employees) Chose SolarWinds Web Help Desk (WHD) UI overall was poorly implemented and work flow seemed wonky at best. Ease of use of SolarWinds Web Help Desk was simple and implementation was a breeze. Major plus was asset tracking over old product. Incentivized Helpful? Verified User Chose SolarWinds Web Help Desk (WHD) We have used other systems. The simplicity of SolarWinds Web Help Desk, its ease of setup and use have made it a valuable tool in our toolbox. You can pay hundreds of thousands of dollars for a sprawling Help Desk package, but if your needs are like most companies, SolarWinds … Incentivized Helpful? Michael Santangelo Technology Specialist in Information Technology at School District of the Chathams (Education Management, 51-200 employees) Chose SolarWinds Web Help Desk (WHD) We primarily selected SolarWinds Web Help Desk because of the rich feature set and low price point. When we were doing comparisons of the different suites available, we wanted to find an easy to deploy, feature rich, and inexpensive solution. Web Help Desk met all these … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

SolarWinds Web Help Desk (WHD)

Comparison of Incident and problem management features of SolarWinds Web Help Desk (WHD)
Feature	SolarWinds Web Help Desk (WHD) 9.8 19 Ratings
Organize and prioritize service tickets	9.819 Ratings
Expert directory	10.013 Ratings
Subscription-based notifications	9.817 Ratings
ITSM collaboration and documentation	9.014 Ratings
Ticket creation and submission	9.99 Ratings
Ticket response	9.99 Ratings

Comparison of Self Help Community features of SolarWinds Web Help Desk (WHD)
Feature	SolarWinds Web Help Desk (WHD) 9.4 8 Ratings
External knowledge base	9.46 Ratings
Internal knowledge base	9.48 Ratings

Comparison of Multi-Channel Help features of SolarWinds Web Help Desk (WHD)
Feature	SolarWinds Web Help Desk (WHD) 9.4 9 Ratings
Customer portal	9.78 Ratings
Social integration	10.04 Ratings
Email support	9.99 Ratings
Help Desk CRM integration	8.04 Ratings

User Ratings
	SolarWinds Web Help Desk (WHD)
Likelihood to Recommend	8.5 (19 ratings)
Likelihood to Renew	10.0 (4 ratings)
Usability	10.0 (3 ratings)
Support Rating	10.0 (5 ratings)
Implementation Rating	10.0 (2 ratings)
Configurability	10.0 (1 ratings)
Ease of integration	9.0 (1 ratings)
Vendor post-sale	9.0 (1 ratings)
Vendor pre-sale	8.0 (1 ratings)