Spiceworks Cloud Help Desk vs. Symantec IT Management Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Spiceworks Cloud Help Desk | Score6.9 out of 10 | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. | $0 (free for 1-5 Seats) |
 Symantec IT Management Suite | Score8 out of 10 | N/A | Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. | N/A |
| Spiceworks Cloud Help Desk | Symantec IT Management Suite | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Spiceworks Cloud Help Desk | Symantec IT Management Suite | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| IT Asset Management |
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| Spiceworks Cloud Help Desk | Symantec IT Management Suite | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.0 |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | 9.0 |
| Availability | 10.0 | - |
| Performance | 8.0 | - |
| Support Rating | 8.7 | 8.0 |
| Implementation Rating | 10.0 | - |
| Product Scalability | 10.0 | - |