| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Spiceworks Cloud Help Desk | Score6.9 out of 10 | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. | $0 (free for 1-5 Seats) |
 TeamDynamix IT Service Management (ITSM) | Score8.8 out of 10 | N/A | TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.… | N/A |
| Spiceworks Cloud Help Desk | TeamDynamix IT Service Management (ITSM) | |||||||||||||||
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Spiceworks Cloud Help Desk | TeamDynamix IT Service Management (ITSM) | |
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| Considered Both Products | | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Spiceworks Cloud Help Desk | TeamDynamix IT Service Management (ITSM) | |||||||||||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| ITSM asset management |
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| Change management |
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| Spiceworks Cloud Help Desk | TeamDynamix IT Service Management (ITSM) | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 9.5 |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | - |
| Availability | 10.0 | - |
| Performance | 8.0 | - |
| Support Rating | 8.7 | - |
| Implementation Rating | 10.0 | - |
| Product Scalability | 10.0 | - |