Spike vs. Zoho Cliq

I think spike us well suited when you are busy and you want to send a message to the group chat of your department,and you want to check if the team manager is online or not,also it's a great way to take notes and share them with your supervisor or for example a plan for an incoming project.

Incentivized

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.

Incentivized

• Spike groups similar emails so I don't have to hunt. I can pin critical emails and eliminate spam emails with a few clicks.
• Emails (multiple accounts), calendar events, and team interactions are all integrated. The super search tool is fantastic; it searches all emails, including attachments, all events, and all team communication. The cloud integration is fantastic. Chat and phone calls are integrated (video and audio).
• Simple and powerful UI. It's easy to use and includes many valuable options for keeping your life and tasks organized.

Incentivized

• instant messaging so team members can quickly talk to each other
• creating different channels for specific teams or projects, which keeps conversations organized
• notifications that alert you about important messages, helping you stay updated

Incentivized

• Adding a little extra room to the UI will make it even better.
• Pixel blocking would be excellent.
• There is some work to be done on the widget that they give, despite its promising potential.

Incentivized

• Zoho people notifications can be added in Cliq like birthday reminders, leave trackers
• Cliq PC app is bit heavy, can be light weighted

Incentivized

Cliq is essential software for our communication. Because we are an office of both in-house and remote employees we must have a unified communication platform to speak to another in real-time. Cliq offers us that platform in an easy-to-use format that allows for both 1:1 and team communication occurring all at once.

Based on my experience with Cliq it is very cool and easy, I will give 10/10, because of their quality.

Incentivized

It's available 24X7. We have never faced any serious issues with the connectivity. Whenever we faced issues, it has been traced to a browser issue or Windows app issue or a mobile issue.

Incentivized

No issues

Incentivized

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Excellent support. Online training and supporting videos, and resources are more than sufficient to get started. Moreover, their support channel, especially the chat window, is very helpful and provides an instant solution to all our queries. For any complicated issue, they always get back by email with the solution and on occasions even call back.

Incentivized

Implementation is very simple and easy. Create a Zoho account (free or paid), send/ receive an invite, log in, verify your credentials and get started. Admin would have created the channels for you, and you start contributing. The entire process is smooth, and you can get started within minutes. The Admin has to work at the backend, initially, and decide on the permissions for the individual and the team and set up permissions for access to other applications too. This needs to be planned out, tested and implemented.

Incentivized

Better and clean UI. Amazing and responsive customer support and acts as a Unified email experience on various platforms.

Incentivized

Essentially the same style of platform. Aside from any "bots" (which I don't use anyways), they appear to do the same thing. But Zoho Cliq comes packed into the Zoho One platform. It's a useful component in a suite of communication tools that allows our office to work and speak to one another in an abundance of ways.

The system works perfectly well. At times, we have faced issues with the desktop application - it doesn't start, or takes time to start, or even logs off on its own. However, the browser as well as the mobile application work perfectly well, and we have never faced issues with them

Incentivized

• However, the app is too tiny to accurately quantify its return on investment (ROI).
• Multiple times, I've gotten to zero emails in my inbox.
• It was easy to communicate without exchanging long texts.

Incentivized

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized