| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 ScreenConnect | Score8.5 out of 10 | N/A | ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. | $39 per month |
 Splashtop | Score8.5 out of 10 | N/A | Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.… | $99 per year per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| ScreenConnect | Splashtop | |
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| Considered Both Products | Chose ScreenConnect ConnectWise Control has more control options that both of the listed products but the only issue is TeamViewer and Splashtop make the initial connection process muck easier. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose ScreenConnect ConnectWise is light and efficient compared to its competitors. I first found out about it through Barracuda who used it to provide support and it was very quick and painless as an end user to provide access to troubleshoot problems. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Splashtop After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| ScreenConnect | Splashtop | ||||||||||||||||||||||||||||||||||||||||||||||
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| ScreenConnect | Splashtop | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.2 |
| Likelihood to Renew | 10.0 | 9.4 |
| Usability | 7.9 | 8.3 |
| Availability | 10.0 | 9.8 |
| Performance | 10.0 | 9.8 |
| Support Rating | 8.2 | 9.6 |
| Online Training | 7.5 | - |
| Implementation Rating | 10.0 | 8.3 |
| Configurability | 10.0 | 5.0 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 10.0 |
| Product Scalability | 10.0 | 9.8 |
| Professional Services | - | 10.0 |
| Vendor post-sale | 10.0 | 10.0 |
| Vendor pre-sale | 5.0 | 5.1 |
