TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Splashtop

    Score8.5 out of 10
    N/ASplashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…

    $99

    per year per user

    TeamViewer

    Score8.5 out of 10
    N/ATeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

    $299

    per year

    Pricing
    SplashtopTeamViewer
    Editions & Modules
    Splashtop Remote Access Pro
    $8.25
    per month per user, billed annually
    Splashtop Remote Access Performance
    $13.00
    per month per user, billed annually
    Splashtop Remote Support Enterprise
    Contact Sales
    per month per concurrent technician, billed annually
    Splashtop Remote Access Enterprise
    Contact Sales
    per month per user, billed annually
    Splashtop On-Prem
    Contact Sales
    Splashtop Autonomous Endpoint Management (AEM)
    Contact Sales
    per month per endpoint, billed annually
    Splashtop Remote Support SOS
    Starting at $22.00
    per month per concurrent technician, billed annually
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    SplashtopTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SplashtopTeamViewer
    Considered Both Products
    Splashtop
    Chose Splashtop
    I prefer TeamViewer but it costs a lot more. We do also use TeamViewer for unattended access but the cost is so great that we might look at alternatives when our license expires. If the price was not an issue I would pick TeamViewer Quick Support over Splashtop SOS but for …
    Incentivized
    Chose Splashtop
    Price comparison to TeamViewer is exceptional
    Incentivized
    Chose Splashtop
    [In my experience] TeamViewer is just too expensive for what I consider marginal benefit. Splashtop SOS works incredibly well, and while [I feel] TeamViewer does have a performance edge, I just can't justify the massive increase in cost. Plus, to my knowledge, TeamViewer's …
    Incentivized
    Chose Splashtop
    Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamV…
    Incentivized
    Chose Splashtop
    I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. …
    Incentivized
    Chose Splashtop
    Splashtop SOS is similar [for remote control and support] to N-able RMM, and TeamViewer. The selection of Splashtop SOS is primarily for cost control.
    Incentivized
    Chose Splashtop
    Initially, it was the cost but, I almost went with TeamViewer because at the time of evaluation Splashtop [SOS] did not support user switching while staying connected (running as a service). This was a deal-breaker for me due to my clients not being an admin. I was going to go …
    Incentivized
    Chose Splashtop
    Splashtop SOS compares fairly well to TeamViewer, however, I feel that TVs features are superior and overall feel more polished. That said, SplashTop has less lag time - if that's even possible. The biggest difference that made the decision to switch a no brainer is that being …
    Incentivized
    Chose Splashtop
    Both are very good but Splashtop SOS has LogMeIn Rescue beat "hands down" on price.
    Incentivized
    Chose Splashtop
    After evaluating several possible remote support products, Splashtop SOS represented the best value for money to a small business owner. This was largely due to its tiered licensing structure, with the base Splashtop SOS solution providing all the features I needed. This …
    Incentivized
    Chose Splashtop
    Competitors did not have the same great level of performance. Had more disconnects with those as well.
    Incentivized
    Chose Splashtop
    It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do.
    Incentivized
    Chose Splashtop
    Cost is the best competing factor.
    Incentivized
    Chose Splashtop
    Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the …
    Incentivized
    Chose Splashtop
    Cheaper. Easier to install. better image quality.
    Incentivized
    TeamViewer
    Chose TeamViewer
    Team Viewer connect quicker.
    Team Viewer does not handle multiple displays as well as Splashtop (which fully mimics a remote 3 screen setup with a single click).
    Splashtop is much cheaper for basic connectivity, roughly 1/3 of what TeamViewer charges.
    Incentivized
    Chose TeamViewer
    TeamViewer is unique that is allows you access content. similarly to Splashtop which allows for the same qaaccessibiity and content.
    Incentivized
    Chose TeamViewer
    I find Splashtop more intuitive and more stable. I have also found Splashtop to work better when only needed to connect to a few computer from potentially a large number of computers (i.e. connecting to your office computer from a home desktop, and hope laptop, or home ipad). …
    Incentivized
    Chose TeamViewer
    TeamViewer works similar to the Splashtop application.
    We do find that performance for both tools is pretty closely matched.
    Incentivized
    Chose TeamViewer
    Teamviewer was an organizational decision, not one that I made. Splashtop was integrated with NinjaRMM, which is based on ZenDesk; it performed all of the same functionality and had some features that I really appreciated, such as dragging and dropping from my desktop to the …
    Incentivized
    Chose TeamViewer
    TeamViewer has an easier deployment and setup. Also the interface is more intuitive with more features that can be used. Keep in mind I have not used Splashtop in years and may have changed a lot and also is still a good product. TeamViewer over Splashtop is just my preference.
    Incentivized
    Chose TeamViewer
    AnyDesk is also a German company. It's easy to setup a session. Just with a couple of clicks. But the UI is horrible and very old. I also dislike that people that I need to support associate the tool with scammer since so many people do fraudulent activities with this platform …
    Incentivized
    Chose TeamViewer
    Back in the day TeamViewer was great, but the company changed ownership and, in my opinion, things have gone downhill.
    Incentivized
    Chose TeamViewer
    TeamViewer was selected primarily due to its broader range of features for larger teams and complex support needs including multi user sessions, Comprehensive remote support, Device Management Tools, Cross Platform Support, integration with other business systems. For business …
    Incentivized
    Chose TeamViewer
    Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
    Incentivized
    Chose TeamViewer
    After discovering the options that we had we decided to go with TeamViewer since we thought it would fit better our needs and we thought it was more trustworthy due to many yrs in the market. We checked the reviews of other users online and we read good things about this …
    Incentivized
    Chose TeamViewer
    TeamViewer stacked up very well. Has most of the same type of features and It also has a free personal version to use. I like all the features and the direction TeamViewer is heading. We picked TeamViewer because of its ease of use and its secure connection. And the many …
    Incentivized
    Chose TeamViewer
    Remote collaborative capability is much better in TeamViewer as oppose to competition and fast connection makes TeamViewer as better choice
    Incentivized
    Chose TeamViewer
    TeamViewer has better support and features such as multiplatform support and file sharing. It is great for collaborations in multi national companies. Quality vise as well it is a great tool and the refresh rate is also quite good.It has great number of communication tools and …
    Incentivized
    Chose TeamViewer
    We tried the products by LogMeIn in the beginning and they were too cumbersome and slow compared to TeamViewer. We needed something straight forward, centralized and that we could do from anywhere in the world and the ease of use of TeamViewer helped achieve all of this.
    Incentivized
    Chose TeamViewer
    TeamViewer is a bit simpler to use, and just as secure as the other options we reviewed. The price is a little higher, and maybe one day that could be a factor, but for now while it helps us keep our day going in the event of an IT crisis, that price is the least concerning …
    Incentivized
    Chose TeamViewer
    TeamViewer stands good among the one which we reviewed in market. Easy to use from customer end and cost bearable as well.
    Incentivized
    Chose TeamViewer
    Well, those these other programs are useful in their own ways, TeamViewer is the most well known and not for no reason. TeamViewer provides the ability to have the unattended access, the chat support, the mobile usage if necessary, and the speed at which you can connect to …
    Incentivized
    Chose TeamViewer
    We have evaluated Splashtop, which works well with MacOS and Windows devices. Splashtop seems exclusive to mobile and Windows devices only. We do use TeamViewer because it allows excellent remote access to 95% of our users, which are Windows machines. We also have multiple …
    Incentivized
    Chose TeamViewer
    Teamviewer's remote control tool is the most reliable one available in the market. It's miles away from Splashtop or Anydesk. Works every time, works behind firewalls, connections are established fast and work smoothly. If that wasn't enough, file transfer works flawlessly and …
    Incentivized
    Chose TeamViewer
    Originally TeamViewer had great technology and a good price. What drew me to it was that it was cheaper than LogMeIn Rescue and you could purchase a perpetual license. It soon became clear that they broke functionality between older and new versions. If you plan on only …
    Incentivized
    Chose TeamViewer
    I did not select TeamViewer over its competition. Its licensing options priced it out of competition for my needs. It also lacked features available from other products such as dual monitor, seamless remote printing, and HD video.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SplashtopTeamViewer
    Remote Administration
    Comparison of Remote Administration features of Splashtop and TeamViewer
    Feature
    Splashtop
    7.8
    43 Ratings
    TeamViewer
    8.4
    470 Ratings
    Screen sharing9.337 Ratings00 Ratings
    File transfer9.039 Ratings8.7440 Ratings
    Instant message7.930 Ratings8.5406 Ratings
    Access to sleeping/powered-off computers3.013 Ratings7.9305 Ratings
    Over-the-Internet remote session9.342 Ratings00 Ratings
    Initiate remote control from mobile7.626 Ratings00 Ratings
    Remote management of servers & workstations9.07 Ratings00 Ratings
    Centralized management dashboard7.132 Ratings00 Ratings
    Session record7.219 Ratings8.5307 Ratings
    Annotations9.02 Ratings7.387 Ratings
    Monitoring and Alerts6.05 Ratings00 Ratings
    Multi-platform remote control8.733 Ratings00 Ratings
    User Ratings
    SplashtopTeamViewer
    Likelihood to Recommend
    9.3
    (481 ratings)
    8.7
    (521 ratings)
    Likelihood to Renew
    9.4
    (35 ratings)
    10.0
    (64 ratings)
    Usability
    8.2
    (25 ratings)
    9.0
    (57 ratings)
    Availability
    9.8
    (5 ratings)
    9.1
    (5 ratings)
    Performance
    9.8
    (5 ratings)
    9.1
    (5 ratings)
    Support Rating
    9.6
    (440 ratings)
    9.5
    (50 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    8.3
    (16 ratings)
    8.9
    (80 ratings)
    Configurability
    5.0
    (2 ratings)
    9.1
    (4 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (2 ratings)
    9.1
    (5 ratings)
    Product Scalability
    9.8
    (5 ratings)
    9.1
    (5 ratings)
    Professional Services
    10.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (3 ratings)
    8.4
    (5 ratings)
    Vendor pre-sale
    5.1
    (3 ratings)
    9.1
    (5 ratings)