Sprinklr Service vs. Verint Workforce Engagement (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
 Verint Workforce Engagement (discontinued) | Score6.9 out of 10 | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
| Sprinklr Service | Verint Workforce Engagement (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Omnichannel Automation, AI and Insights Reporting | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Sprinklr Service | Verint Workforce Engagement (discontinued) | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Contact Center Software |
| |||||||||||||||||||||||||||||||||||||||||||
| Workforce Optimization (WFO) |
| |||||||||||||||||||||||||||||||||||||||||||
| Sprinklr Service | Verint Workforce Engagement (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.5 |
| Likelihood to Renew | 7.5 | 7.2 |
| Usability | 9.0 | 8.0 |
| Availability | 9.9 | - |
| Performance | 9.9 | - |
| Support Rating | 9.1 | 9.0 |
| In-Person Training | 10.0 | - |
| Implementation Rating | 9.0 | 8.0 |