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Sprinklr Service vs. Vision Helpdesk

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Sprinklr Service

54 Reviews and Ratings

Vision Helpdesk

8 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Vision Helpdesk

    Score9.5 out of 10
    Small Businesses (1-50 employees)
    		Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…

    $8

    per month

    Pricing
    Sprinklr ServiceVision Helpdesk
    Editions & Modules
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Starter Help Desk
    $8
    per month per seat
    Starter Help Desk
    $12
    per month per seat
    Pro Help Desk
    $16
    per month per seat
    Satellite Help Desk
    $20
    per month per seat
    Pro Help Desk
    $20
    per month per seat
    Satellite Help Desk
    $24
    per month per seat
    Pro Service Desk
    $24
    per month per seat
    Pro Service Desk
    $32
    per month per seat
    Ent Service Desk
    $32
    per month per seat
    Ent Service Desk
    $48
    per month per seat
    Offerings
    Pricing Offerings
    Sprinklr ServiceVision Helpdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsOmnichannel Automation, AI and Insights Reporting—
    More Pricing Information
    Features
    Sprinklr ServiceVision Helpdesk
    Contact Center Software
    Comparison of Contact Center Software features of Sprinklr Service and Vision Helpdesk
    Feature
    Sprinklr Service
    7.1
    2 Ratings
    Vision Helpdesk
    -
    Ratings
    Agent dashboard8.02 Ratings00 Ratings
    Validate callers6.02 Ratings00 Ratings
    Outbound response6.02 Ratings00 Ratings
    Call forwarding7.02 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.02 Ratings00 Ratings
    Predictive dialing5.02 Ratings00 Ratings
    Interactive voice response8.02 Ratings00 Ratings
    REST APIs8.02 Ratings00 Ratings
    Call scripts7.02 Ratings00 Ratings
    Call tracking7.02 Ratings00 Ratings
    Multichannel integration8.02 Ratings00 Ratings
    CRM software integration6.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Sprinklr Service and Vision Helpdesk
    Feature
    Sprinklr Service
    8.1
    2 Ratings
    Vision Helpdesk
    -
    Ratings
    Inbound call routing7.02 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording7.02 Ratings00 Ratings
    Quality management7.02 Ratings00 Ratings
    Call analytics8.02 Ratings00 Ratings
    Historical reporting10.01 Ratings00 Ratings
    Live reporting8.02 Ratings00 Ratings
    Customer surveys8.02 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Sprinklr Service and Vision Helpdesk
    Feature
    Sprinklr Service
    -
    Ratings
    Vision Helpdesk
    6.8
    3 Ratings
    Organize and prioritize service tickets00 Ratings8.03 Ratings
    Subscription-based notifications00 Ratings8.03 Ratings
    Ticket creation and submission00 Ratings6.03 Ratings
    Ticket response00 Ratings5.03 Ratings
    Self Help Community
    Comparison of Self Help Community features of Sprinklr Service and Vision Helpdesk
    Feature
    Sprinklr Service
    -
    Ratings
    Vision Helpdesk
    5.0
    2 Ratings
    External knowledge base00 Ratings5.02 Ratings
    Internal knowledge base00 Ratings5.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Sprinklr Service and Vision Helpdesk
    Feature
    Sprinklr Service
    -
    Ratings
    Vision Helpdesk
    7.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Social integration00 Ratings7.03 Ratings
    Email support00 Ratings6.03 Ratings
    Help Desk CRM integration00 Ratings7.01 Ratings
    User Ratings
    Sprinklr ServiceVision Helpdesk
    Likelihood to Recommend
    9.0
    (26 ratings)
    5.0
    (4 ratings)
    Likelihood to Renew
    7.5
    (7 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (4 ratings)
    8.2
    (1 ratings)
    Availability
    9.9
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (10 ratings)
    6.0
    (2 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    9.1
    (1 ratings)