TrustRadius: an HG Insights company

Sprinklr Service vs. Webex Contact Center

Save this comparison

Save this comparison

Sprinklr Service

54 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    Sprinklr ServiceWebex Contact Center
    Editions & Modules
    Self-Serve Customer Service Solution
    $249
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Sprinklr ServiceWebex Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsOmnichannel Automation, AI and Insights Reporting—
    More Pricing Information
    Features
    Sprinklr ServiceWebex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Sprinklr Service and Webex Contact Center
    Feature
    Sprinklr Service
    7.1
    2 Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard8.02 Ratings9.233 Ratings
    Validate callers6.02 Ratings9.132 Ratings
    Outbound response6.02 Ratings5.927 Ratings
    Call forwarding7.02 Ratings8.732 Ratings
    Click-to-call (CTC)8.01 Ratings8.429 Ratings
    Warm transfer8.02 Ratings8.833 Ratings
    Predictive dialing5.02 Ratings5.521 Ratings
    Interactive voice response8.02 Ratings8.127 Ratings
    REST APIs8.02 Ratings7.929 Ratings
    Call scripts7.02 Ratings8.528 Ratings
    Call tracking7.02 Ratings8.431 Ratings
    Multichannel integration8.02 Ratings7.230 Ratings
    CRM software integration6.02 Ratings7.230 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Sprinklr Service and Webex Contact Center
    Feature
    Sprinklr Service
    8.1
    2 Ratings
    Webex Contact Center
    7.9
    31 Ratings
    Inbound call routing7.02 Ratings7.829 Ratings
    Omnichannel inbound routing10.01 Ratings8.027 Ratings
    Recording7.02 Ratings9.029 Ratings
    Quality management7.02 Ratings8.826 Ratings
    Call analytics8.02 Ratings7.527 Ratings
    Historical reporting10.01 Ratings8.929 Ratings
    Live reporting8.02 Ratings7.729 Ratings
    Customer surveys8.02 Ratings6.927 Ratings
    Customer interaction analytics8.02 Ratings6.324 Ratings
    User Ratings
    Sprinklr ServiceWebex Contact Center
    Likelihood to Recommend
    9.0
    (26 ratings)
    8.8
    (36 ratings)
    Likelihood to Renew
    7.5
    (7 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (4 ratings)
    8.5
    (12 ratings)
    Availability
    9.9
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (10 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)