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Sprinklr Service vs. Zendesk Talk

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Sprinklr Service

54 Reviews and Ratings

Zendesk Talk

44 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Zendesk Talk

    Score8.6 out of 10
    		N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Sprinklr ServiceZendesk Talk
    Editions & Modules
    Self-Serve Customer Service Solution
    $249
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Sprinklr ServiceZendesk Talk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsOmnichannel Automation, AI and Insights Reporting—
    More Pricing Information
    Features
    Sprinklr ServiceZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Sprinklr Service and Zendesk Talk
    Feature
    Sprinklr Service
    7.1
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard8.02 Ratings9.916 Ratings
    Validate callers6.02 Ratings6.012 Ratings
    Outbound response6.02 Ratings10.014 Ratings
    Call forwarding7.02 Ratings8.915 Ratings
    Click-to-call (CTC)8.01 Ratings10.013 Ratings
    Warm transfer8.02 Ratings9.912 Ratings
    Predictive dialing5.02 Ratings5.08 Ratings
    Interactive voice response8.02 Ratings10.010 Ratings
    REST APIs8.02 Ratings5.07 Ratings
    Call scripts7.02 Ratings7.06 Ratings
    Call tracking7.02 Ratings9.914 Ratings
    Multichannel integration8.02 Ratings5.110 Ratings
    CRM software integration6.02 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Sprinklr Service and Zendesk Talk
    Feature
    Sprinklr Service
    8.1
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing7.02 Ratings9.912 Ratings
    Omnichannel inbound routing10.01 Ratings5.110 Ratings
    Recording7.02 Ratings9.915 Ratings
    Quality management7.02 Ratings9.913 Ratings
    Call analytics8.02 Ratings8.913 Ratings
    Historical reporting10.01 Ratings8.913 Ratings
    Live reporting8.02 Ratings4.914 Ratings
    Customer surveys8.02 Ratings5.08 Ratings
    Customer interaction analytics8.02 Ratings8.19 Ratings
    User Ratings
    Sprinklr ServiceZendesk Talk
    Likelihood to Recommend
    9.0
    (26 ratings)
    9.9
    (16 ratings)
    Likelihood to Renew
    7.5
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (4 ratings)
    10.0
    (1 ratings)
    Availability
    9.9
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (10 ratings)
    5.0
    (3 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)