Sprinklr Service vs. Zoiper
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
 Zoiper | Score5.5 out of 10 | N/A | Zoiper is a softphone, SDK and OTT application supplier, supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications. Zoiper offers encryption for text, voice and video communications with TLS/SRTP and ZRTP, and runs in a variety of operating systems. The vendor states Zoiper does not rely on Java, Flash or .NET but… | $49.95 one-time fee |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Omnichannel Automation, AI and Insights Reporting | — | ||||||||||||||
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| Contact Center Software |
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Sprinklr Service | Zoiper | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 5.5 |
| Likelihood to Renew | 7.5 | - |
| Usability | 9.0 | 4.0 |
| Availability | 9.9 | - |
| Performance | 9.9 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 10.0 | - |
| Implementation Rating | 9.0 | - |