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Sprinklr Social vs. Sysomos, now part of Meltwater

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Social

    Score9.2 out of 10
    N/ASprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI…

    $359

    per month per seat

    Sysomos, now part of Meltwater

    Score9.5 out of 10
    N/ASysomos was a social media listening and marketing solution for content discovery, planning, publishing, moderation, and analytics. Sysomos was acquired by Meltwater, and is no longer available, but the features of the former Sysomos are now part of the Meltwater platform.

    $1,000

    per month

    Pricing
    Sprinklr SocialSysomos, now part of Meltwater
    Editions & Modules
    Self-Serve SMM and Customer Service Solution
    $359
    per month per seat
    Enterprise Custom Social Media Management Solution
    Contact Sales
    Sysomos
    $1,000.00
    per month
    Offerings
    Pricing Offerings
    Sprinklr SocialSysomos, now part of Meltwater
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    Sprinklr SocialSysomos, now part of Meltwater
    Considered Both Products
    Sprinklr
    Chose Sprinklr Social
    As mentioned earlier, Sprinklr is good and probably the best content publisher of all the tools above. It is missing other key parts of a community manager's job, like ease for moderation/management and customer service tracking.
    Incentivized
    Discontinued Products
    Chose Sysomos, now part of Meltwater
    Sysomos Expion was a solid tool that really played well against their competition. Their main advantage is likely their pricing and their customer service. Their pricing was by far the best in terms of pricing for the most amount of product. Their customer service is also …
    Incentivized
    Chose Sysomos, now part of Meltwater
    Sprinklr is definitely superior in function with one exception. Somehow, Expion allows us to moderate and manage third-party content, but Sprinklr doesn't. Aside from that, I'd say Sprinklr leads Expion in just about every other area, except support. Sprinklr's support has …
    Incentivized
    Chose Sysomos, now part of Meltwater
    Sysomos is simpler, cheaper, and more basic than Crimson. If you don't need a robust tool, and you want to save money, go with Sysomos.
    Incentivized
    Chose Sysomos, now part of Meltwater
    Expion is just bland compared to the other applications. It is functional but it doesn't look polished. It is like your second choice. It could be better, but it works in the now for what I am doing.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Sprinklr SocialSysomos, now part of Meltwater
    Listening/monitoring
    Comparison of Listening/monitoring features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    9.5
    52 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Boolean keyword searches10.045 Ratings00 Ratings
    Filtering out noise/spam8.048 Ratings00 Ratings
    Sentiment analysis10.049 Ratings00 Ratings
    Broad channel coverage10.048 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    10.0
    52 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Content planning and scheduling10.049 Ratings00 Ratings
    Audience targeting10.044 Ratings00 Ratings
    Content optimization10.042 Ratings00 Ratings
    Workflow management10.046 Ratings00 Ratings
    Engagement
    Comparison of Engagement features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    9.7
    51 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Automated routing and prioritization9.044 Ratings00 Ratings
    Customer interaction histories10.050 Ratings00 Ratings
    Bulk actions10.047 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    10.0
    44 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Lead generation10.031 Ratings00 Ratings
    Content marketing10.037 Ratings00 Ratings
    Paid media management10.032 Ratings00 Ratings
    Campaigns and promotions10.038 Ratings00 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    10.0
    55 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Twitter10.053 Ratings00 Ratings
    Facebook10.053 Ratings00 Ratings
    LinkedIn10.040 Ratings00 Ratings
    Google+10.027 Ratings00 Ratings
    Instagram10.052 Ratings00 Ratings
    Pinterest10.028 Ratings00 Ratings
    YouTube10.038 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    10.0
    54 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Campaign success analytics10.050 Ratings00 Ratings
    Real-time tracking10.053 Ratings00 Ratings
    Competitor analysis10.036 Ratings00 Ratings
    Account management
    Comparison of Account management features of Sprinklr Social and Sysomos, now part of Meltwater
    Feature
    Sprinklr Social
    9.5
    52 Ratings
    Sysomos, now part of Meltwater
    -
    Ratings
    Role-based user permissions & privileges10.051 Ratings00 Ratings
    Mobile access9.045 Ratings00 Ratings
    User Ratings
    Sprinklr SocialSysomos, now part of Meltwater
    Likelihood to Recommend
    10.0
    (80 ratings)
    7.0
    (46 ratings)
    Likelihood to Renew
    7.0
    (29 ratings)
    6.8
    (28 ratings)
    Usability
    10.0
    (8 ratings)
    9.0
    (6 ratings)
    Availability
    9.1
    (5 ratings)
    8.2
    (5 ratings)
    Performance
    8.2
    (4 ratings)
    8.5
    (5 ratings)
    Support Rating
    10.0
    (34 ratings)
    2.0
    (8 ratings)
    In-Person Training
    7.0
    (2 ratings)
    9.6
    (2 ratings)
    Online Training
    8.4
    (3 ratings)
    8.0
    (5 ratings)
    Implementation Rating
    9.0
    (5 ratings)
    10.0
    (8 ratings)
    Product Scalability
    8.2
    (1 ratings)
    -
    (0 ratings)