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Sprinklr Social vs. Zendesk Suite

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Sprinklr Social

168 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Social

    Score9.2 out of 10
    		N/ASprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI…

    $359

    per month per seat

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Sprinklr SocialZendesk Suite
    Editions & Modules
    Self-Serve SMM and Customer Service Solution
    $359
    per month per seat
    Enterprise Custom Social Media Management Solution
    Contact Sales
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Sprinklr SocialZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsDiscount available for annual pricing.20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    Sprinklr SocialZendesk Suite
    Considered Both Products
    Sprinklr
    No answer on this topic
    Zendesk
    Verified User
    Chose Zendesk Suite
    The customisable reporting every time. Our leadership reply on me to run my team and want to know what customers are telling us so they can elevate our products. We have extensive custom reports that tie up all aspects of our product and customer journeys. I've not found …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Sprinklr SocialZendesk Suite
    Listening/monitoring
    Comparison of Listening/monitoring features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    9.5
    52 Ratings
    Zendesk Suite
    -
    Ratings
    Boolean keyword searches10.045 Ratings00 Ratings
    Filtering out noise/spam8.048 Ratings00 Ratings
    Sentiment analysis10.049 Ratings00 Ratings
    Broad channel coverage10.048 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    10.0
    52 Ratings
    Zendesk Suite
    -
    Ratings
    Content planning and scheduling10.049 Ratings00 Ratings
    Audience targeting10.044 Ratings00 Ratings
    Content optimization10.042 Ratings00 Ratings
    Workflow management10.046 Ratings00 Ratings
    Engagement
    Comparison of Engagement features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    9.7
    51 Ratings
    Zendesk Suite
    -
    Ratings
    Automated routing and prioritization9.044 Ratings00 Ratings
    Customer interaction histories10.050 Ratings00 Ratings
    Bulk actions10.047 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    10.0
    44 Ratings
    Zendesk Suite
    -
    Ratings
    Lead generation10.031 Ratings00 Ratings
    Content marketing10.037 Ratings00 Ratings
    Paid media management10.032 Ratings00 Ratings
    Campaigns and promotions10.038 Ratings00 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    10.0
    55 Ratings
    Zendesk Suite
    -
    Ratings
    Twitter10.053 Ratings00 Ratings
    Facebook10.053 Ratings00 Ratings
    LinkedIn10.040 Ratings00 Ratings
    Google+10.027 Ratings00 Ratings
    Instagram10.052 Ratings00 Ratings
    Pinterest10.028 Ratings00 Ratings
    YouTube10.038 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    10.0
    54 Ratings
    Zendesk Suite
    -
    Ratings
    Campaign success analytics10.050 Ratings00 Ratings
    Real-time tracking10.053 Ratings00 Ratings
    Competitor analysis10.036 Ratings00 Ratings
    Account management
    Comparison of Account management features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    9.5
    52 Ratings
    Zendesk Suite
    -
    Ratings
    Role-based user permissions & privileges10.051 Ratings00 Ratings
    Mobile access9.045 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.1153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Sprinklr Social and Zendesk Suite
    Feature
    Sprinklr Social
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.597 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    Sprinklr SocialZendesk Suite
    Likelihood to Recommend
    10.0
    (80 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    7.0
    (29 ratings)
    10.0
    (43 ratings)
    Usability
    10.0
    (8 ratings)
    8.9
    (65 ratings)
    Availability
    9.1
    (5 ratings)
    8.6
    (13 ratings)
    Performance
    8.2
    (4 ratings)
    8.0
    (10 ratings)
    Support Rating
    10.0
    (34 ratings)
    5.5
    (31 ratings)
    In-Person Training
    7.0
    (2 ratings)
    10.0
    (1 ratings)
    Online Training
    8.4
    (3 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    9.0
    (5 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)
    Product Scalability
    8.2
    (1 ratings)
    -
    (0 ratings)