Square Appointments vs. Zoho Bookings

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Square Appointments
Score 10.0 out of 10
N/A
Square headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.
$0
Zoho Bookings
Score 9.9 out of 10
N/A
Zoho Bookings is an appointment scheduling software that helps individuals and teams across industries book meetings and services.
$8
per month per user
Pricing
Square AppointmentsZoho Bookings
Editions & Modules
Free
$0
Plus
$29
per month per location
Premium
$69
per month per location
Basic
$8
per month per user
Premium
$12
per month per user
Offerings
Pricing Offerings
Square AppointmentsZoho Bookings
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUp to a 25% discount available for annual billing.
More Pricing Information
Community Pulse
Square AppointmentsZoho Bookings
Considered Both Products
Square Appointments
Chose Square Appointments
Square looks and feels more professional than Booksy, while requiring a card on file - something Calendly cannot do. I like that they are affordable and clients enjoying scheduling through Square Appointments. Scheduling an appointment works every time. The integration with …
Chose Square Appointments
Square Appointments is easier to use that other solutions from my experience. I find the user interface to be cleaner and more intuitive. I like the reminder features as well as suggested calendar blocks. It is helpful to have the option to show my time as free or busy, include …
Chose Square Appointments
Square Appointments is above outlook. Easily able to create appointments and do bookings. Never have to worry if I overbook, I will get an alert if it is done.
Chose Square Appointments
Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling …
Chose Square Appointments
We have used another booking platform that is not listed here. We like the flat rate model and functionality of Square Appointments.
Chose Square Appointments
  • I have tried many of the Appointment scheduling systems out there. Honestly, there are many great ones out there, like Calendly, ScheduleOne, and Appointlet.
  • The reason Square Appointments is my choice is the ability to have an all in one solution. Hence, I have one software to …
Zoho Bookings
Chose Zoho Bookings
We have not used any other products like Zoho Bookings
Chose Zoho Bookings
Each of them is good in its specific aspect and I can only say that you have to try them to get a personal feedback. Zoho Bookings does give the edge though, for the booking industry. It automates a lot of steps and will definitely help save a lot of time.
Chose Zoho Bookings
I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we …
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User Ratings
Square AppointmentsZoho Bookings
Likelihood to Recommend
9.1
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Support Rating
10.0
(0 ratings)
6.0
(0 ratings)
User Testimonials
Square AppointmentsZoho Bookings
Likelihood to Recommend
Looking to automate and have something handle appointments with ease, then square appointments will suit you well. It brings various schedules, tasks and calendar appointments into one place and helps you keep on top of things. Can bring to your attention up and coming appointments, scheduling and meetings with out the need for checking through calendars and to do lists.
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Zoho Bookings from my personal experience is best when you have a growing list of customers and need to get free of the hassle of taking written notes in your Rolodex. It's like a CRM but optimized for booking tasks. I believe it would be less suited, if you are a new business starting from scratch
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Pros
  • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
  • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
  • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
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  • Online booking without hands on involvement by our team
  • Security of publishing a link for free consultations
  • Automated two-way syncing with our calendar
  • Ease of use both for us as well as our clients
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Cons
  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
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  • Remove Zoho Branding in Basic Plan
  • Provide Reports on revenue in all plans
  • Remove the expiry date for Zoho Wallet credits
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Likelihood to Renew
No answers on this topic
It still needs more robust features and customization, like workflows and such. I'm confident they'll continue improving it, but some particular customization settings aren't available, in terms of triggers, content, look and feel, but it is mostly very detailed and particular. If you're ok with adapting to it, it is an excellent tool.
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Usability
No answers on this topic
Some of the integrations and features are harder to set up. Once everything is set up its fairly straightforward, but if like ATI you have multiple branches or departments utilizing Bookings, you would need to set up separate booking sites for each office/salesperson
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Support Rating
  • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
  • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
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A lot of things are not great as this is a new tool, but they fix it relatively quickly. They don't have a direct phone number, but Zoho support has good service overall
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Alternatives Considered
Square Appointments is easier to use that other solutions from my experience. I find the user interface to be cleaner and more intuitive. I like the reminder features as well as suggested calendar blocks. It is helpful to have the option to show my time as free or busy, include when I am on vacation, and sick time.
Read full review
I found the integration with the two above is great if you're a Google Calendar user which we are not. While with Zoho Calendar we can have two way integration with Google Calendar there wasn't a need to do so. With Zoho Bookings which also integrates with Google Calendar we didn't have to worry about that as the integration with our Zoho Calendar was virtually automatic. There was also the cost consideration as the two above have a free version it was limited and didn't have all the bells and whistles we needed. Zoho Bookings provide us with everything from a single sign-on web browser and mobile app
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Return on Investment
  • Square Appointments enabled us to deal with a large number of clients in a much more rapid time frame than we would have done otherwise.
  • Square Appointments has empowered us to go after other large organizations' business for photography sessions.
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  • Zoho Bookings does not have either a positive or negative ROI as this is included with our Zoho Suite of features and we have enough licenses currently for anyone who would need access.
  • It would be a negative ROI if we needed to purchase additional licenses solely for our engineers or the entire organization, most of who do not need access to any of the other Zoho Suite of features.
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ScreenShots

Zoho Bookings Screenshots

Screenshot of the four different event types available when offering appointments.Screenshot of where to send appointment notifications as WhatsApp messages directly from a business number. Reschedule, cancel, or book another appointment from WhatsApp messages.Screenshot of where schedules sync by connecting calendars, preventing double-booking.Screenshot of the interface to create workflows to automate tasks around appointments.Screenshot of the interface where team members' available times can be combined, or panel meetings can be created where customers can meet with multiple hosts.