Sugar Sell (SugarCRM) vs. vCita
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sugar Sell (SugarCRM) | Score5.2 out of 10 | N/A | Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued. | $19 per month per user (3 users minimum, billed annually) |
 vCita | Score8.5 out of 10 | N/A | vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to… | $29 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Sugar Sell (SugarCRM) | vCita | |
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| Likelihood to Recommend | 2.0 | 9.7 |
| Likelihood to Renew | 8.2 | - |
| Usability | 3.0 | 9.5 |
| Availability | 10.0 | - |
| Performance | 10.0 | - |
| Support Rating | 9.1 | 8.5 |
| In-Person Training | 9.0 | - |
| Online Training | 8.0 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 10.0 | - |
| Ease of integration | 10.0 | - |
| Product Scalability | 9.0 | - |
| Vendor post-sale | 9.0 | - |
| Vendor pre-sale | 9.0 | - |