| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Sugar Sell (SugarCRM) | Score5.2 out of 10 | N/A | Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued. | $19 per month per user (3 users minimum, billed annually) |
 Zendesk Sell | Score8.8 out of 10 | N/A | Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk… | $19 per seat/month billed annually |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Sugar Sell (SugarCRM) | Zendesk Sell | |
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| Considered Both Products | No answer on this topic | Chose Zendesk Sell It does everything Salesforce was doing only easier and the mobile app was much better and cheaper. I have been able to both run a sales team and do the sysadmin and setup work on base as a sales manager. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Sell Much more efficient and cleaner interface allows quicker and simpler contact/pipeline management for all members of staff regardless of seniority. Additionally, it's a much simpler platform designed for sales compared to more traditional CRMs. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Sell Let's face it, there's a lot of competition in the market of CRM systems. From Salesforce, Hubspot, and Zoho, which offer other modules that integrate other elements of the business into the CRM, to options like Sharpspring, CampaignerCRM, and SugarCRM that integrates marketing … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Sell I have used Base CRM for 3 years now and I haven't looked back. Compared to Salesforce, Base is significantly more functional and intuitive. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zendesk Sell Base CRM is great for beginners, or small sales forces. API/integrations need help. As a CRM it works just fine, but could use some improvement, and backing. A lot of Base CRM users are great help, but there needs to be a more robust back end to help your customers implement … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Sugar Sell (SugarCRM) | Zendesk Sell | |
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| Likelihood to Recommend | 2.0 | 10.0 |
| Likelihood to Renew | 8.2 | 9.0 |
| Usability | 3.0 | 8.9 |
| Availability | 10.0 | 10.0 |
| Performance | 10.0 | 10.0 |
| Support Rating | 9.1 | 8.8 |
| In-Person Training | 9.0 | - |
| Online Training | 8.0 | 7.0 |
| Implementation Rating | 9.0 | 8.0 |
| Configurability | 10.0 | 10.0 |
| Ease of integration | 10.0 | 10.0 |
| Product Scalability | 9.0 | 10.0 |
| Vendor post-sale | 9.0 | 10.0 |
| Vendor pre-sale | 9.0 | 10.0 |
