Super Simple Survey vs. Verint Voice of the Customer

Super Simple Survey

Verint Voice of the Customer

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Super Simple Survey	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Super Simple Survey is a survey creator, allowing you to style your survey exactly as you want it and then share it. With a focus on simplicity, the survey creator allows everyone to create, style, and send out their own survey without assistance. Features are not limited by edition, so even the Free version has a complete set of functionality.	$19 per user / month ($190 per user billed annually)
Verint Voice of the Customer	Score 10.0 out of 10	N/A	Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.	N/A

Pricing

Super Simple Survey

Verint Voice of the Customer

Editions & Modules

The Professional (1 user): $19
per user / month ($190 per user billed annually)
The Corporate (5 users): $40
per user / month ($490 per user billed annually)
The Enterprise (10 users): $99
per user / month ($990 per user billed annually)
The Starter (1 user): Free

No answers on this topic

Offerings

Pricing Offerings
Super Simple Survey	Verint Voice of the Customer
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

We offer an educational and non-profit discount for anyone eligible. Mail hello@supersimplesurvey.com to receive your upgrade.

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More Pricing Information

Community Pulse
	Super Simple Survey	Verint Voice of the Customer

User Ratings
	Super Simple Survey	Verint Voice of the Customer
Likelihood to Recommend	- (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.7 (0 ratings)
Usability	- (0 ratings)	8.8 (0 ratings)
Support Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Super Simple Survey	Verint Voice of the Customer
Likelihood to Recommend	No answers on this topic	Verint Voice of the Customer is very well suited for measuring how satisfied (or dissatisfied) the customer base is in close to real time. Also well suited for identifying pain points across the experience. Not sure if the platform is well suited for measuring multiple interactions for a specified journey or a specific audience experiencing a specific journey Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	Provides for a layered feedback strategy Allows for seemless integration with our CX tools to pair words with behavior Measures satisfaction Incentivized Eileen S. Catalano Lead Digital CX Analyst Read full review
Cons	No answers on this topic	Integrating with Google Analytics did take several sessions with their support team, so that could use improving Needed additional assistance from their technical team because of the configuration Limited customization for standard deployment survey templates. Some reports are a bit outdated Incentivized RP Richard Perroset Senior Marketing Leader Read full review
Likelihood to Renew	No answers on this topic	The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget Incentivized Alex Corzo Senior Manager, Digital Marketing Read full review
Usability	No answers on this topic	First and foremost It’s easy to use. The Visual dashboard is great and simple to navigate!! The amount of info is thorough and collected timely if not in real time . I have even used it to contact a customer about an experience they had. I was able to ask why they chose the ratings they did on the survey Incentivized Byron Conner Assistant General Manager Read full review
Support Rating	No answers on this topic	Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there. Ahmad Rahman Sr. Web Analyst Read full review
Alternatives Considered	No answers on this topic	OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company. Incentivized RP Richard Perroset Senior Marketing Leader Read full review
Return on Investment	No answers on this topic	Collect data around our login experience where eventually we were able to release a GPE directing customers to utilize our virtual assistant Verbatim around the claims experience allowed us to update our Claims Status page to provide more detailed, transparent information to the customer around the status of their claim. Incentivized Verified User Anonymous Read full review
ScreenShots	Super Simple Survey Screenshots