TrustRadius

SuperOffice CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Veeva CRM
Score 8.4 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
SuperOffice CRMVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SuperOffice CRMVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
SuperOffice CRMVeeva CRM
Considered Both Products
SuperOffice CRM

No answer on this topic

Veeva CRM
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Chose Veeva CRM
Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action …
Verified User
Anonymous
Chose Veeva CRM
Veeva CRM is solely targeting life sciences industry so they understand all the regulation and compliance related to this industry. As Veeva has other platforms for pharma industry mainly in R&D section so Veeva understands the importance of making sure that their software is …
Verified User
Anonymous
Chose Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing …
Verified User
Anonymous
Chose Veeva CRM
Better for field based medical personnel when recording Medical calls.
Features
SuperOffice CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SuperOffice CRM
6.8
Ratings
13% below category average
Veeva CRM
9.1
Ratings
17% above category average
Customer data management / contact management8.00 Ratings10.00 Ratings
Workflow management6.00 Ratings9.00 Ratings
Territory management6.00 Ratings7.00 Ratings
Opportunity management8.00 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.00 Ratings10.00 Ratings
Contract management8.00 Ratings10.00 Ratings
Quote & order management6.00 Ratings9.00 Ratings
Interaction tracking6.00 Ratings10.00 Ratings
Channel / partner relationship management6.00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SuperOffice CRM
6.3
Ratings
18% below category average
Veeva CRM
9.3
Ratings
21% above category average
Case management7.00 Ratings10.00 Ratings
Call center management6.00 Ratings8.00 Ratings
Help desk management6.00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SuperOffice CRM
6.5
Ratings
15% below category average
Veeva CRM
8.5
Ratings
11% above category average
Lead management7.00 Ratings9.00 Ratings
Email marketing6.00 Ratings8.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SuperOffice CRM
6.7
Ratings
13% below category average
Veeva CRM
9.7
Ratings
24% above category average
Task management7.00 Ratings10.00 Ratings
Billing and invoicing management6.00 Ratings10.00 Ratings
Reporting7.00 Ratings9.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SuperOffice CRM
6.7
Ratings
12% below category average
Veeva CRM
8.7
Ratings
14% above category average
Forecasting6.00 Ratings8.00 Ratings
Pipeline visualization7.00 Ratings9.00 Ratings
Customizable reports7.00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
SuperOffice CRM
6.8
Ratings
10% below category average
Veeva CRM
8.8
Ratings
16% above category average
Custom fields8.00 Ratings8.00 Ratings
Custom objects7.00 Ratings7.00 Ratings
Scripting environment6.00 Ratings10.00 Ratings
API for custom integration6.00 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
SuperOffice CRM
7.5
Ratings
10% below category average
Veeva CRM
9.5
Ratings
13% above category average
Single sign-on capability7.00 Ratings9.00 Ratings
Role-based user permissions8.00 Ratings10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SuperOffice CRM
6.0
Ratings
20% below category average
Veeva CRM
8.5
Ratings
15% above category average
Social data6.00 Ratings8.00 Ratings
Social engagement6.00 Ratings9.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SuperOffice CRM
7.0
Ratings
5% below category average
Veeva CRM
9.0
Ratings
20% above category average
Marketing automation8.00 Ratings9.00 Ratings
Compensation management6.00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
SuperOffice CRM
6.0
Ratings
20% below category average
Veeva CRM
10.0
Ratings
31% above category average
Mobile access6.00 Ratings10.00 Ratings
Best Alternatives
SuperOffice CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SuperOffice CRMVeeva CRM
Likelihood to Recommend
7.0
(0 ratings)
9.0
(0 ratings)
Usability
7.0
(0 ratings)
-
(0 ratings)
Support Rating
7.0
(0 ratings)
-
(0 ratings)
User Testimonials
SuperOffice CRMVeeva CRM
Likelihood to Recommend
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Read full review
Pros
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
  • iPad views are easy to navigate
  • Sharing of media within platform helps keep record of what materials were used in the interactions
  • Data extraction via API is easy
Verified User
Anonymous
Read full review
Cons
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
  • The UI is a bit outdated and the system is somewhat lacking flexibility overall
  • The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
  • Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly
Verified User
Anonymous
Read full review
Usability
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
No answers on this topic
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Verified User
Anonymous
Read full review
Return on Investment
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Verified User
Anonymous
Read full review
ScreenShots