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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SupportBee

    Score9 out of 10
    N/ASupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing.N/A

    Zendesk Suite

    Score8.8 out of 10
    N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    SupportBeeZendesk Suite
    Editions & Modules
    No answers on this topic
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    SupportBeeZendesk Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    SupportBeeZendesk Suite
    Considered Both Products
    SupportBee
    Chose SupportBee
    SupportBee is the "maximal point" of the combination of feature set, price point, ease of use, third party integrations, and client-facing functionality. Every other system we've tried is too expensive, impossible to use, too many features, too high a learning curve for our …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    SupportBeeZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of SupportBee and Zendesk Suite
    Feature
    SupportBee
    8.6
    4 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets8.54 Ratings9.2153 Ratings
    Expert directory8.03 Ratings8.3102 Ratings
    Subscription-based notifications8.64 Ratings8.6106 Ratings
    ITSM collaboration and documentation8.54 Ratings8.5104 Ratings
    Ticket creation and submission9.14 Ratings9.3153 Ratings
    Ticket response9.14 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of SupportBee and Zendesk Suite
    Feature
    SupportBee
    8.8
    4 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base9.14 Ratings8.5133 Ratings
    Internal knowledge base8.52 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of SupportBee and Zendesk Suite
    Feature
    SupportBee
    8.4
    3 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal9.13 Ratings9.2121 Ratings
    IVR8.02 Ratings8.659 Ratings
    Social integration6.92 Ratings8.597 Ratings
    Email support9.13 Ratings9.4147 Ratings
    Help Desk CRM integration9.13 Ratings9.2112 Ratings
    User Ratings
    SupportBeeZendesk Suite
    Likelihood to Recommend
    9.0
    (4 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    7.0
    (1 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)