Delighted by Qualtrics vs. SurveySensum – AI Text Analytics Software
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Delighted by Qualtrics | Score8.1 out of 10 | Small Businesses (1-50 employees) | Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, … | $25 |
 SurveySensum – AI Text Analytics Software | N/A | N/A | An AI Text Analytics Software for VOC Analysis that turns customer feedback into actionable insights. SurveySensum’s text analytics software helps businesses automatically identify customer issues, sentiment, and emerging themes from open-ended feedback across channels like chat, emails, product reviews, social media, and call transcripts. Unlike traditional manual tagging tools, SurveySensum’s… | $374 per month for 1,500 responses |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing. | Discount available for annual pricing. | ||||||||||||||
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| Delighted by Qualtrics | SurveySensum – AI Text Analytics Software | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Usability | 9.0 | - |
| Support Rating | 10.0 | - |