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Delighted by Qualtrics vs. Survicate

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Delighted by Qualtrics

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Delighted is a tool for gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of aspects of the customer feedback process from collection and analysis, through notification and distribution. Delighted aims to be the single source to manage surveys for customers, partners, vendors and employees. This is to enable organizations of all sizes to create a customer-centric organization, …

    $25

    Survicate

    Score8 out of 10
    N/ASurvicate is survey software for getting continuous customer insights at scale. It can be used to measure customer satisfaction (CSAT), track an organization's Net Promoter Score (NPS), get website feedback, or test product-market fit. Survicate supports any use case related to collecting and managing customer feedback. Survicate can be used to: • Create customized surveys and start getting customer feedback within minutes • Run surveys where they are needed: via email…

    $99

    per month 500 responses per month

    Pricing
    Delighted by QualtricsSurvicate
    Editions & Modules
    Survey 100 people/month
    $25
    Survey 750 people/month
    $49
    Survey 2500 people/month
    $99
    Survey 5000 people/month
    $149
    Survey 10,000 people/month
    $249
    Good
    $99
    per month 500 responses per month
    Better
    $149
    per month 1000 responses per month
    Best
    $249
    per month 2500 responses per month
    Better Than The Rest
    $269
    per month
    Better Than The Rest
    $299
    per month Custom pool of yearly responses
    Offerings
    Pricing Offerings
    Delighted by QualtricsSurvicate
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.Additional fees apply for additional users and domains. The price of the Scale plan is negotiated individually and depends on the number of monthly responses needed and possible custom needs, including integrations.
    More Pricing Information
    Community Pulse
    Delighted by QualtricsSurvicate
    Considered Both Products
    Qualtrics
    No answer on this topic
    Survicate
    Chose Survicate
    I must say, the quality and level of Customer Success done by the Survicate team is outstanding. As a customer of the highest tier package of Survicate, we regularly receive hints and suggestion on what we can improve when it comes to our surveys. We even have a Slack channel, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Delighted by QualtricsSurvicate
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Delighted by Qualtrics and Survicate
    Feature
    Delighted by Qualtrics
    -
    Ratings
    Survicate
    9.7
    5 Ratings
    Survey templates00 Ratings9.83 Ratings
    Themes00 Ratings9.55 Ratings
    Custom logo/branding00 Ratings9.83 Ratings
    Survey Content
    Comparison of Survey Content features of Delighted by Qualtrics and Survicate
    Feature
    Delighted by Qualtrics
    -
    Ratings
    Survicate
    9.1
    4 Ratings
    Changes to live survey00 Ratings9.93 Ratings
    Question design help00 Ratings8.93 Ratings
    Multiple question types00 Ratings8.54 Ratings
    Survey Logic
    Comparison of Survey Logic features of Delighted by Qualtrics and Survicate
    Feature
    Delighted by Qualtrics
    -
    Ratings
    Survicate
    9.5
    5 Ratings
    Survey logic flexibility00 Ratings9.55 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Delighted by Qualtrics and Survicate
    Feature
    Delighted by Qualtrics
    -
    Ratings
    Survicate
    8.0
    5 Ratings
    Response tracking00 Ratings5.01 Ratings
    Data export00 Ratings9.65 Ratings
    Standard reports00 Ratings8.65 Ratings
    Analytics00 Ratings8.94 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Delighted by Qualtrics and Survicate
    Feature
    Delighted by Qualtrics
    -
    Ratings
    Survicate
    8.5
    3 Ratings
    Access controls00 Ratings8.03 Ratings
    Compliance00 Ratings9.01 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Delighted by Qualtrics and Survicate
    Feature
    Delighted by Qualtrics
    -
    Ratings
    Survicate
    9.3
    4 Ratings
    Respondent restrictions00 Ratings9.34 Ratings
    User Ratings
    Delighted by QualtricsSurvicate
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.9
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    9.8
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.6
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)